Virtual Call Center Agent (Remote) Job at MidWaretech, Texas

YTBMLzBnbkZBeEF1YlVuQnR1Z1BYSUF6MHc9PQ==
  • MidWaretech
  • Texas

Job Description

About Company (Work from home Position)

Empowering Digital Transformation through Social Media & IT Services

With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.

Virtual Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the companys positive reputation. They often have the following responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the companys new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the companys customer management policies

Only Candidate from US will be shortlisted

Job Tags

Similar Jobs

KIPP Kansas City

High School Tutor Job at KIPP Kansas City

 ...Job Description Position Overview: The High School Tutor is responsible for providing personalized academic support to students...  ...Work Environment Reports to work Monday-Friday and some weekends. A typical school or office environment with frequent... 

CPP Industries

Caster Job at CPP Industries

 ...-Friday in East Palo Alto starting at $21/hr and up based on experience. If you're looking for a way to gain entry into the medical device or metal production industry please consider applying for more information! Requirements: Handiwork experience or similar... 

M&B Contract Specialties Inc.

Construction Coordinator/Office Assistant Job at M&B Contract Specialties Inc.

Must know how to operate a forklift. Pack shelves and sort inventory. Able to lift up to 50 Lbs. Dispatch crew on mornings with material and paperwork. Handle organizational and clerical support tasks in a construction-based environment. Must be able to take measurements...

Addison Kenway.

Dermatology Physician - Dermatologist Job at Addison Kenway.

 ...Dermatology Physician Opportunity in Santa Barbara, California Job#16543069 We have a part-time, permanent Dermatologist position available in beautiful Santa Barbara, California. Join a collegial environment that fosters collaboration with experienced physicians and... 

RoseBernard Studio

Remote Data entry clerk Job at RoseBernard Studio

 ...We are looking for a reliable and detail-oriented Data Entry Clerk to join our team. This is a work from home job(remote job). The ideal candidate will have excellent typing skills, a strong understanding of data management, and the ability to work efficiently and accurately...