Job Description

ORGANIZATION SUMMARY

Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality. 
Catholic Charities Housing Support Services “Housing Opportunities for People with AIDS” [HOPWA] Housing Specialist will work within the community to enriched shallow rental subsidies . The Housing Specialist will be responsible for benefits advocacy, support services for physical and mental health – acute/chronic, and problem solving. Aid people accessing the HOPWA Rent Subsidy Program or other applicable housing opportunities. Assist in maintaining or increasing housing stabilization or opportunities.
Housing Specialist will work to assess the participants needs, by providing immediate services, personal goals, and services plans. This position will work with staff around self-sufficiency matrixes, and how to maintain independence and prevent homelessness.
Under general supervision from Program Leadership/Director, assumes responsibility for day-to-day operational management of all activities and functions in a designated program area or department. These responsibilities include but not limited to developing, implementing, and evaluating program policies, procedures and standards; determining program service levels and enhancements; as required developing and monitoring program budgets; providing technical advice and/or supervision to staff, other departments, the public and other agencies, and performs related work as required.
Tiered Subsidy Program [TSP] provides permanent supportive housing and [light-touch to intensive] case management for homeless or marginally housed, multiply diagnosed participants living with HIV/ AIDS. The program consists of up to 180 Participants living in a market-rate scattered sites model in San Francisco. The Housing Specialist for TSP plans and directs all aspects of the program, is responsible for maintaining program and fiscal operations in accordance with contract, philosophies, and Catholic Charities CYO Policies.
As such, this position acts as a welcoming and knowledgeable portal to accessing services provided by Catholic Charities.
The Housing Specialist will work extensively with the community and other collaborative partners to ensure clients are successful and supported.
This position is responsible for staff supervision, developing, implementing, and evaluating program policies, procedures, and standards; determining program service levels and enhancements; as required developing and monitoring program budgets in conjunction with Director and Division leadership; providing technical advice and/or supervision to staff, other departments, the public, and other agencies, and performs related work as required.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide ongoing support services for clients but not limited to information and referral for services. Participate in all program activities/events for participants; may include some weekends.
Assist Program Director/Management in the development, maintenance, and improvement of Performance Quality Standards [PQI], client and partner feedback, and follow-up where necessary to ensure prompt and appropriate services.
Service Area:

1. • Acting jointly with the Program Leadership develop, maintain, and improve standards for client service and written procedures and protocols for services; ensure timely and accurate outcomes data entry.
   • Participate with other staff in the maintenance of a safe and healthy environment. Be trained and prepared to implement emergency procedures for groups or individuals and tend to emergencies as they arise.
2. Caseload porfolio assignment up to 45 - 55 households “lite-touch” or “intensive case management”; short and long –term
3. Work in collaboration with Program, Division, and Agency staff/team
4. Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
5. Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
6. Participate in related program, agency and community meetings as assigned.

• Perform applicant screening to determine eligibility for HOPWA TSP Housing subsidies, conduct Intakes for qualified applicants - including, but not limited to: crisis intervention counseling and support services, client data collection, information and referral, collection of documents needed for program participation, and coordination of service to address the clients’ immediate needs.
• Develop mutually-agreed upon plans to improve their well being and housing situation.
• Help program participant adjust to the change and challenges related to unstable housing, recovering from homelessness, substance use disorder, and family dynamics/issues.
• Provide direct services to residents.
• Educate and connect residents to the wide array of services available to families.
• Assist Participants with accessing community resources, Income Benefits/Assistance, CalFresh [ Supplemental Nutrition Assistance Program (SNAP)] , Healthcare [physical and mental health] enrollment applicable.
• Provide on-going support services for clients living in subsidized housing, including but not limited to: information and referral for services, with a minimum of quarterly client contact.
• Assist and monitor personal goals and well-being through services plan, housing retention plans, situational growth or improvement
• Documentation/Data Collection: Minimum of 4 hours per week completing entering, maintaining proper client and program documentation [updates/changes] client data collection , information and referral, collection of documents to address Participants’ immediate needs and long-range goals.
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destablize a housing and to conduct an appropriate intervention as required
• Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
• Provide housing advocacy services including, but not limited to: assistance to clients in identifying and working with landlords interested in participating in the HOPWA Rental Subsidy Program.
• Performance of annual re-registrations and Quality Housing Standards inspections (HQS)
• Interface with other agencies and departments to insure appropriate client compliance with Program requirements.
• Participate in related program, agency and community meetings as assigned.
• Other duties as assigned
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Operations:

• Supports Program Leadership and manages staff and overall day-to-day in compliance with Catholic Charities policies and procedures and requirements to ensure that:
  • Ensure policies and procedures are being followed, that goals and objectives are met, services and projects are being accomplished efficiently and effectively.
  • Collaborate with case management staff in the development and implementation of Individual Service Plans and provide ongoing follow-up with program participants.
  • Establish rapport and develop and maintain working relationships with human service agencies, funders, community members, participants, providers, and other non-profit agencies; Provide staff support to commissions, committees, and task forces.
  • Assist in the completion of reports to contractors, funders and facilitate related audits, focus groups, etc. monthly, quarterly, and annually.
  • Assist with technology systems and the coordination of all programmatic data management systems, etc.

Fiscal Management:

• Assist in carrying out sound fiscal management practices, to include.

Communication:

• Consistently practice effective mission-based communication across all levels throughout the organization and programs.

Leadership:

• • Participate as a member of an organization-wide Frontline staff to deliver the highest quality of services in keeping with the mission, vision, and values of the organization.
  • Participate in related programs, agency, and community meetings as assigned.

Community:

• Develop and maintain positive professional relationships with collaborative service providers, funders, and communities.
  • Organize orientations and provide training for collaborative Staff, Partners, and potential qualifying families as necessary to ensure smooth working relationships and accurate documentation.

Strategic Planning Support:

• • Implement strategic plan initiatives; generate and analyze service area data for input back into the plan; understands agency Managing-to-Outcomes cycle.
  • Generate monthly and quarterly reports in coordination with the program staff.

Supervisory Responsibility:

• • Plan, organize, direct, and guide the activities of volunteers as assigned.
  • Participate in new hire training.
• Other duties as assigned.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience :

• Bachelor’s Degree in Human Services or 4 to 6 years’ demonstrated case management experience
• Experience working with unhoused/homeless populations
• Knowledge and experince with Homeless Management Information System ( HMIS ) and ONE System [Clarity] is a +

Knowledge, Skills & Abilities :

• Functional knowledge of Microsoft Office Products
• Knowledge of mandatory reporting requirements for people working with adults, Youth or Children
• Knowledge of issues facing unhoused/homeless
• Must be able to read and write English and possess written and verbal communication skills
• Achievement oriented
• Teamwork and cooperation
• Client centered
• Organizational awareness
• Strong coordination skills
• Knowledge of community resources for target population
• Ability to prioritize tasks with strong organizational skills
• Knowledge of San Francisco County social services networks
• Ability to design systems and processes to track data and monitor progress

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints:
Required
TB Screening –
Negative Tuberculosis Test:
Required
First Aid
Certificate:
Required

Council on Accreditation (COA) roles

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
Serves on a quarterly case record review committee for Performance and Quality Improvement
Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Intermittent lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

• Driving is required for this position.

If , driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity and inappropriate behavioral choices.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Occasionally exposed to perfume or scents in personal care products used by clients.

• Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures, and receives instructions on assignments, new policies, or projects.
• The work environment is a typical office environment.
• Noise level in work environment is usually moderate in accordance with a typical office environment.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.
• Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
• The work environment includes contact with many children, who may be loud and at times behaviorally challenged.
• The work environment will include children ages 0 months to 5 years old.
• The work environment will include children ages 4 to 17 years old.
• The work environment will include children ages 8 to 14 years old.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
• The worker is occasionally exposed to cleaning products.
• The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint, glue, permanent markers, dry erase markers and crayons.
• The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.
• The worker is required to wear a respirator.
• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
• The work environment includes traveling using various modes of transportation.
• The work environment may include driving an agency vehicle.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Tags

Permanent employment, Full time, Contract work, Temporary work, For contractors, Immediate start,

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