Job Description

Location: Nashville, TN

Job Type: Full Time

Company Overview

We are partnering with a Custom Integration Technology Company, located in Nashville, TN. Since 1968, their goal has been to embrace advanced technology, strategic integration, and thoughtful design. They are on a mission to protect people and property while simplifying life with every system-every time. 

Why Join Them? This integrator offers a unique opportunity to be part of a dynamic team that values integrity, innovation, and customer service. As a growing company, they are committed to creating an environment where employees can thrive both personally and professionally. If you’re looking for a role where you can make a real impact, manage a team, and help shape the future of residential security solutions, this company is the place for you.

Position Overview: This integrator is seeking a Security Operations Manager to oversee and optimize the day-to-day operations of their residential security division. This role is pivotal in ensuring that customer needs are met with precision and efficiency. The ideal candidate will have a strong background in security technology, exceptional organizational skills, and the ability to lead a team of security technicians. This is a customer-facing role that requires excellent communication and problem-solving abilities.

Responsibilities

• Oversee the scheduling and management of security technicians, ensuring that all service calls are handled efficiently and effectively
• Act as the primary point of contact for residential security clients, troubleshooting issues over the phone and dispatching technicians when necessary
• Maintain a high level of customer satisfaction by ensuring timely and accurate communication with clients regarding their security systems 
• Collaborate with the warehouse manager to ensure that all necessary equipment is available for scheduled jobs 
• Develop and implement processes to improve operational efficiency and team performance
• Monitor and maintain quality assurance standards, ensuring that all installations and service calls meet this integrator’s high standards
• Work closely with the VP of Operations to align the security division’s goals with the company’s overall objectives 

What They’re Looking For

• Experience in Security Technology: A background in security troubleshooting or as a security technician is essential. Familiarity with technologies such as Qolsys, 2Gig, DMP Digital, Ademco panels, Interlogix Concord, DSC Panels, Telegard M2M, EMP, and alarm.com is preferred.
• Customer-Focused Mindset: This role requires someone who is pleasant, decisive, and organized. The ideal candidate should be able to handle customer inquiries with professionalism and resolve issues efficiently.
• Leadership and Team Management: Experience in leading and scheduling security technicians is critical. The candidate should be able to motivate and manage a team to ensure high performance.
• Detail-Oriented: The ability to maintain accurate records, manage schedules, and ensure all tasks are completed to a high standard is crucial.
• Proactive Problem-Solving: The candidate should not wait for problems to be brought to them but should actively seek to address potential issues before they escalate.

Physical Demands

• Physical requirements include standing, sitting, walking, bending, climbing, reaching, and lifting up to 80 lbs

Benefits

• PTO and company holidays
• Simple IRA with company matching
• Health, Dental, Vision Insurance 
• Life insurance and company provided equipment 

Compensation

$48,000 - $58,000 Based on Experience 

Schedule 

• Full-time, Monday to Friday, 7:00AM - 4:00PM 
• No on-call or weekend work required 
• Working out of the new office in Brentwood, TN

Employment Type: 

• This is a full-time, permanent position. Relocation assistance may be considered for the right candidate, particularly those already interested in relocating to the Nashville area.

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