Job Description

Full job description

About the Agency:

The New York City Department of Housing Preservation and Development (HPD)’s mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods. HPD does this by maintaining building and resident safety and health, creating opportunities for New Yorkers through housing affordability, and engaging New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion—the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team :

The Office of Development (OOD) is dedicated to the agency’s efforts to create opportunities for New Yorkers through housing affordability, and takes a lead in creating and preserving affordable housing as highlighted in Housing Our Neighbors: A Blueprint for Housing and Homelessness. The OOD is comprised of seven divisions that administer a range of programs, collaborating with other HPD offices as well as other city, state and federal agencies. These divisions include New Construction Finance, Special Needs Housing, Building and Land Development Services (BLDS), Homeownership Opportunities and Preservation, Preservation Finance, Compliance and Enforcement and Housing Incentives.

The Executive Operations and Policy Team oversees fiscal, operational and policy functions that impact and support all seven OOD divisions, and aims to ensure information is shared across teams, hiring and staff support are coordinated with HR across divisions, development-related processes are efficient and streamlined, and the OOD’s perspective is considered in agency policies. The team works alongside the Deputy Commissioner of Development, and is composed of three core functions:

1. Fiscal Management

2. Staff Support & Training

3. Strategic Operations & Policy

Your Impact and Role:

As a Process Improvement Specialist within the Executive Operations and Policy team, you will report to the Director of Strategic Operations and work closely with OOD staff and HPD’s Technology department to document, evaluate, and streamline business processes and operations. This initiative will lay the groundwork for the onboarding and implementation of a new project management system software for the office, with the goal of increasing the efficiency of financing multifamily affordable housing transactions.

Your Responsibilities:

The specialist will create well-documented, clear process maps that encompass desired improvements for teams, relevant details, and standardization across teams on processes and templates. In preparation for the implementation of a new Housing Project Management System (HPMS), the Process Improvement Specialist will: The Department of Housing Preservation & Development and the City of New York is an equal opportunity employer.

• Collaborate with HPD Tech and program teams in the Office of Development to conduct high-level and granular process mapping to document current and future state process flows
• Analyze documented process workflows, identify process pain points and redundancies, and propose solutions to streamline processes
• Communicate regularly with other offices to communicate project status and gather relevant documentation, including from the Office of Neighborhood Strategies and the Office of Asset and Property Management
• Work with divisions in the Development to develop standardize materials including, checklists and templates across program areas for ease of use.
• Assist software vendor and HPD Tech in developing business requirements for HPMS and ensure that requirements meet needs of Office of Development.

In addition, the candidate must demonstrate following skills:

• Ability to communicate effectively with stakeholders and document and analyze current state business processes and activities in detail.
• Ability to work independently, take initiative, and work effectively with others.
• Excellent written and verbal communication skills, particularly being able to discuss business needs to both technical and non-technical staff.
• Excellent people skills and the ability to provide leadership in a collaborative, team-driven approach, and motivate others towards a common goal.
• Analytical by nature with the ability to critically evaluate information and make the abstract simple to understand.
• Develop a strong program relationship by building trust, rapport, and positive working relationships with program team members.
• Capable of managing multiple tasks in a fast paced, high-volume environment and the ability to adapt plans to unexpected changes.
• Organized and comfortable working with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information.

Preferred skills:

Experience in public policy, affordable housing, real estate development, urban planning, and/or city government preferred.

How to Apply:

Please email resume and cover letter to: ExecCAPjobs@hpd.nyc.gov for this role in particular

Salary range for this position is: approximately $85,000 annual salary (based on a 35 hour work week with a required unpaid lunch)

NOTE: Please note that this is a temp position that will conclude approximately 12-24 months from hire date. Please note that due to this being a Temporary Employment Position we are unable to sponsor candidates that require visa support.

Work Location: 100 Gold Street, New York, NY

Job Type: Temporary

Pay: $85,000.00 per year

Experience:

• Microsoft Office: 1 year (Preferred)
• Analysis skills: 1 year (Preferred)

Ability to Commute:

• New York, NY 10038 (Required)

Ability to Relocate:

• New York, NY 10038: Relocate before starting work (Required)

Work Location: In person

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