Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:
Providing a high level of technical support and service to our onsite and remote customers.
Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
Delivering excellent customer service via phone, chat, email, tickets and deskside support.
Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
Supporting Microsoft Office 365 and Active Directory products.
Documenting and tracking customer incidents and requests via ticketing management system.
Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
Isolating and resolving issues with individual workstations.
Using advanced skills to set up shared drives, map network drives, install and update software, etc.
WHAT YOU’LL NEED TO SUCCEED:
Required Experience: Bachelors' Degree in IT or related discipline or a minimum of 4 years of related experience
Required Technical Skills: Technical support, networking, application support, problem solving.
Required Certifications: CompTIA Security+ required within 6 months of start date
Security Clearance Level: Active Top Secret with SCI Eligibility
Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia
#GDITpriority
Years of Experience
0 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
Less than 10%
Citizenship
U.S. Citizenship Required
...enhance the health and well-being of the people and communities we serve.We are seeking a highly skilled and strategic Director of Retirement and Benefits to lead the design, implementation, and management of our organization's retirement and benefits programs. This role...
...DescriptionTeam Fishelis interviewing for highly qualifiedCable Splicersin ourCincinnati,Ohiooffice. This is anexcellent career... ...fusion splicing fiber optic cable, splice audit verifications, voice/data/fiber installation and termination experience, and OTDR and...
...ABILITY TO PROVIDE ONE ON ONE CARE TO CHANGE OUR PATIENTS LIFE AND YOURS! Quality Private Duty is looking for a Licensed Practical Nurse (LPN) to join our team. QUALIFICATIONS: LPN, currently licensed in the state of Tennessee. Current valid drivers license....
...Join Our Team as a Director of Restaurant Operations! $90,000 $100,000 / year Opportunity for Quarterly Bonus and Year-end Super Bonus Comprehensive Benefits Package Career Progression Opportunities Are you an experienced foodservice professional with a...
...partners, and external partners, including grantees, co-funders and consultants, to contribute to the development and achievement of... ...and other domestic grantmaking areas (e.g., economy, democracy, arts); and a deep belief in in the power of communication to do good...