Job Description

Join Our Team as a Director of Restaurant Operations!

• $90,000 – $100,000 / year
• Opportunity for Quarterly Bonus and Year-end Super Bonus
• Comprehensive Benefits Package
• Career Progression Opportunities

Are you an experienced foodservice professional with a passion for high-volume, a stickler for food safety, and a knack for leadership? We have an exciting opportunity for a Director of Operations at Pittsburgh International Airport (PIT). If you thrive in a fast-paced food environment and are ready to take on a challenging and rewarding role, we want to hear from you!

What You'll Do:

• Manage All Front of House and Kitchen Activities: Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provide feedback including disciplinary action.
• Drive Management Team/Direct Reports and Hourly Team Members: Lead in the areas of new product introductions and promotional programs; drive the implementation of these items and provide training accordingly.
• Focus on the Food: Ensure food quality and standards; maintain recipe adherence and portion control, compliance with specifications, and food safety standards.
• Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.
• Drive the Training Process: Conduct training on product preparation, guest service, equipment maintenance, and brand standards.
• Conduct Routine Internal Quality Assessment Audits: Complete assessments to determine preparedness and compliance with standards and programs.
• Responsible For: Financial controls, personnel management, facilities, marketing, food preparation and quality, and general business operations.
• Partners with the Corporate HR team: Drive performance appraisal processes for all direct reports and properties.
• Developing Innovative Solutions: Collaborate on positive, long-term transformations within assigned properties.
• Cost Control: Optimize food and labor costs to maximize profitability.
• People Development: Facilitate and develop action plans from the Company's succession planning process.
• Systems and Processes: Maintain adherence to company policies and state health standards.
• Merchandising and Displays: Maintain merchandising standards and monitor inventory levels.
• Office Management: Manage funds, inventory, purchasing, scheduling, and payroll.
• Forecasting and Budgeting: Monitor sales performance through analysis and comparison shopping.

What We're Looking For:

• Educational Background: Bachelor’s Degree in Culinary, Hotel & Restaurant Management or related field; experience may substitute for education.
• Experience: Full service with bar restaurant General Management experience required; Quick Service Restaurant management desired.
• 10+ years of management experience in a full-service with bar restaurant; P&L responsibility preferred.
• 10+ years of airport terminal F&B concessions experience desirable.
• 5+ years of multi-unit restaurant management experience with General Manager direct reports or franchise management experience required.
• Financial Skills: Aptitude to monitor and control labor costs.
• Technical Training: Culinary background desirable; emphasis on food safety.
• Technical Skills: Proficient in MS Office and POS systems; effective organizational skills.
• Interpersonal Skills: Ability to influence, interact at all levels, and resolve situations with clients and teams.
• Safety Certification: Relevant certifications like Food Handlers’ Card.
• Analytical Skills: Ability to conduct gap analysis based on business planning and operations.

Diversity Statement:

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to valuing and motivating all our people; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

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