Job Description

IT Hardware Technician

At Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be. We’re an industry leader in electronics life cycle management known for doing the right thing and delivering for our customers. Our team is our most valuable resource, and we work diligently to provide a work environment that is rewarding, engaging, and FUN!

Don’t just take our word for it, visit Dynamic Lifecycle Innovation’s Great Place to Work pageto see what Team Members have to say. We may be a little biased, but we think you’re going to love it here.

Position Location: Onalaska, WI

Position: New!

Hours: Monday – Thursday, 6:00am – 4:30pm; No mandatory overtime, no nights or weekends!

Compensation: $22.75 - $27.00/hour (dependent upon experience), wage increase eligible twice annually

Benefits Highlights:

• 3 weeks of paid vacation in year one and 4 weeks of paid vacation in year two
• 8 paid Holidays
• Health benefits start the first of the month following start date
• 401K
• Profit sharing (Quarterly basis)

Purpose & Summary:  

This is a specialized technician role tailored for team members with a robust technical aptitude and extensive knowledge of IT hardware. As an IT Hardware Technician you will work in our core processes that require the most technical knowledge and troubleshooting but may flex into the Sort Technician and Refurbishing Technician processes as needed. Success in this position relies on proficiency in hardware analytical thinking and the ability to evaluate profit generation by optimizing time and resource management.

Responsibilities include:

• Process production material in alignment with defined procedures at a consistently high-achieving rate. Work includes verifying customer requirements, using hand tools, and software programs to track material. Core processes include complex material like Apple Devices, Miscellaneous Testing, Servers, and Networking.
• Perform advanced IT hardware diagnosis, identifying, analyzing, and resolving complex issues within IT hardware components.
• Document and maintain production results in software applications, utilizing ERP systems and worksheets.
• Operate with a continuous improvement mindset, supporting and championing changes, and acting as a subject matter expert when appropriate.

Education Requirements & Qualifications: For consideration, candidates must possess a high school diploma or equivalent and a basic understanding of computer hardware.

Skills & Abilities:

Knowledge:

• Required: Computer refurbishing and repair processes, networking equipment, servers, Apple devices, IT hardware components, troubleshooting, and diagnostics.
• Preferred: Troubleshooting techniques for hardware and software issues.

Skills:

• Required: Advanced problem-solving, critical thinking, work ethic, integrity, advanced computer operations, attention to detail, organizational capabilities.
• Preferred: Spreadsheet and database entry, intermediate math skills.

Abilities:

• Required: Analytical thinking, independent and team work, willingness to learn, use of basic hand tools, positive navigation of changes, continuously exert 20 pounds of force, up to 50 pounds occasionally, standing for the duration of the shift.
• Preferred: Ability to track numbers, recognize valuable electronic equipment, manage small continuous improvement projects.

Dynamic Lifecycle Innovations strives to be an employer who stands out from the crowd, and we believe differences that make us unique should be celebrated on an individual level as well. We are proud to be an equal opportunity, affirmative action employer, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other identifier.

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