Job Description
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Challenge As a Customer Success Engineer, you will work with our Strategic clients to ensure they get the most value out of their investment. This requires understanding their business and technical needs, building relationships, and delivering AEM cloud solutions that exceed customer expectations and meet SLAs.
- Strategic client relationship management. CSEs are assigned as a designated technical operation advisor to 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products.
- The CSE role involves interacting with clients, handling technical operations, and collaborating with colleagues to develop expertise.
- CSEs are trusted advisors who champion projects and initiatives and bridge between clients, third-party providers, project management, internal engineering, and automation engineers. There will be frequent interaction with clients including Directors of Fortune 500 companies.
What We Do - We communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic.
- Our goal is to support our clients in reaching their business objectives. We accomplish this by addressing client inquiries, identifying opportunities for account customization, coordinating implementation changes, and promoting client contract renewal.
- We collaborate with account teams and other internal teams (consulting, project management, engineering, customer support) to meet client objectives.
- CSEs lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.
Required Qualification - Real passion for client success and a proven track record of optimally leading client relationships and technical projects with an excellent work ethic and collaboration skills.
- Self-motivated and passionate about exceeding client expectations and understanding enterprise internet business models and online processes, terminology, concepts, and strategies.
- Ability to evaluate and adopt change and excel in high-stress situations, taking action to provide adaptable, thoughtful dedication to client success. Shows excellent social, presentation, and interpersonal skills, both verbal and written.
Duties Include - Work with Adobe's Experience Manager (AEM) and other DMa products and teams to assist in developing new automation tools that increase efficiency and productivity.
- Show strength in Amazon and Azure cloud operations and the use of Adobe Command/Control and CI/CD tools to enable next-generation cloud management solutions. Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud-hosted Enterprise offerings.
- Solid understanding of Linux and other services such as Docker, Kubernetes, CSS/JS (AKS/EKS), PHP, MySQL, Redis, Java, Chef, and CDN (CloudFront, Akamai, Fastly) services.
- Experience with long-term operation, supervising (New Relic, Nagios, Splunk), and upgrade of Enterprise software a plus.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $111,700 -- $195,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
Job Tags
Full time, Contract work, Temporary work, Local area,