Job Title: Technical Support Specialist
Working Hours: Full-time, Mondays - Fridays, TBD
Location: Remote
Pay Rate: $1200 - $2000/month
About the Role:
We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and finding appropriate solutions. Your primary goal will be to ensure that our customers receive prompt and effective technical support.
Responsibilities:
Provide technical support to customers via phone, email, or chat
Troubleshoot and resolve hardware and software issues
Guide customers through the setup and configuration of software and devices
Document and track customer interactions and resolutions in our support system
Collaborate with internal teams to escalate and resolve complex technical issues
Maintain product knowledge and stay up-to-date on industry trends
Summary of Requirements:
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