Globally recognized as the leader in live video technology for broadcast and new media productions, our passion, and purpose are to help our customers craft compelling stories that trigger the highest return on emotion. Our comprehensive range of solutions enables media companies and content creators to deliver the most gripping live sports images, buzzing entertainment shows, and breaking news content to billions of viewers every day – and in real-time. Scope At EVS, we pioneer LIVE production solutions that create return on emotion. Our cutting-edge solutions are relied upon by global broadcasters, streamers, and venues to expertly deliver live content. As our team expands, we are seeking a Technical Account Manager to coordinate, accelerate, and communicate customer needs and incident handling, leveraging our organization’s wide range of experts (Support, Subject Matter Experts, R&D, and Product Management). This role is customer-facing, involving the communication of EVS's message and product families to our clientele. Key daily tasks include providing technical support, offering advice to customers, and promptly resolving inquiries. By taking full ownership of key accounts, the manager will uphold customer service level commitments and enhance overall customer satisfaction.Job Description
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