Job Description

Job Summary

Do you believe that all Tennessee families deserve the chance to thrive? Do you want to join a team that’s transforming that vision into reality? The Martha O’Bryan Center, as the backbone agency for the Tennessee Alliance for Economic Mobility (TAEM), is leading the nation’s largest benefits cliff mitigation pilot—and we’re looking for a Database Manager, a position that is critical to our success!

TAEM is a groundbreaking public-private partnership, bringing together 32 partners who are working collaboratively across Middle Tennessee to support over 900 families in overcoming the benefits cliff. Our goal? To completely transform Tennessee’s social safety net and ignite policy change that enables families to flourish. If you’re passionate about making a real difference and thrive in collaborative, purpose-driven environments, this is the role for you!

Why Join the TAEM Team? 

Our team is a collective of passionate professionals working to empower families and create lasting economic mobility in Tennessee. As part of a dedicated backbone team at the Martha O’Bryan Center, you’ll collaborate with 67 full-time staff and 14 part-time team members across 16 counties. Together, we’re working to bring about systemic change and support thriving families across the region. As part of our team, you’ll have the opportunity to work on impactful projects that are changing lives and shaping policy across Tennessee. You’ll be surrounded by a diverse, supportive team that values creativity, innovation, and collaboration.

This is a full-time position based at the Martha O’Bryan Center.

ABOUT THE MARTHA O’BRYAN CENTER

Martha O’Bryan Center (MOBC) is an anti-poverty non-profit organization with a longstanding history and deep community roots, grounded in tradition and strengthened by innovation.  Founded in 1894 when Miss O’Bryan organized the Gleaners Society at First Presbyterian Church to support impoverished North Nashville residents, Martha O’Bryan Center has operated from the heart of Cayce Place – Nashville’s most distressed community – since 1948.  This is where we continue in service, partnering with Cayce Place families to open doors of hope and possibility, create a culture of attainment, and positively shape future generations.  Martha O’Bryan Center serves 12,000 people annually with its programs in early learning, parent empowerment, youth development, adult education, food security, crisis counseling, and public charter schools East End Prep and Explore! Community School.

The critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY

The TAEM Database Manager manages TAEM’s shared database, trains partners on the database, provides IT support related to the database, and assists in the implementation of the State database. This is a full-time, regular position, located at the Martha O’Bryan Center. This position reports to the TAEM Data and Evaluation Senior Manager.

Job Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Assists in building the shared database (Salesforce), including identifying what needs to be tracked, supporting the build, and supporting testing.
• Assists in training partners on shared database (Salesforce), including initial onboarding and at regular intervals.
• Manages the shared database (Salesforce) including:
• Maintenance and quality assurance (small changes, data cleanup, new reports, testing, etc.)
• Batch uploading as needed to make inputting large data sets more manageable and to maintain continuity between external databases and the TAEM database
• Constant monitoring of processes and features (uploaded documents, calculator PDFs, cross-checking transitional benefit payments, etc.)
• User/license management
• Assists in the implementation of State database including:
• Maintenance and quality assurance (frequent testing, inspections, etc.)
• Provides a level of “IT” support for users needing help with the Shared database (Salesforce) and State database.
• Stays up to date with industry developments in security and announcements from the software companies and State Developers, and communicates as needed.
• Maintains written policies/manuals.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• Associate’s degree required.
• Bachelor’s degree preferred.
• Two or more years of related work experience.
• Non-profit experience preferred

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

• Proficiency in Salesforce.
• Ability to work well in a team, as well as independently with minimal direction.
• Strong interpersonal skills (including social awareness); excellent customer service skills.
• Patience, especially when teaching others (for IT and onboarding needs).
• Willingness to assist with emergent needs when requested.
• Maintains a high level of confidentiality regarding sensitive information.
• Ability to communicate complex ideas.
• Builds and maintains positive relationships with internal and external constituents.
• High level of detail and accuracy.
• Maintains credibility through sincerity, honesty, and discretion
• Strong project management skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Documents regularly, thoroughly, accurately, and completely.
• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
• Computer literate including familiarity with word processing, spreadsheet, database, desktop publishing software, email, and the internet.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Ability to be flexible with work schedule in order to respond to partner and client needs.
• Limited regional travel within Middle Tennessee (up to 10%).

THE MARTHA O’BRYAN CENTER IS AN EQUAL OPPORTUNITY EMPLOYER

Additional Information

Benefits

Full-time employees are eligible for a wide range of benefits, including medical, dental, and vision, as well as employer-paid short- and long-term disability and life insurance.

How to Apply

Apply online HERE

Details

• Date Posted: October 29, 2024
• Type: Full-Time
• Job Function: Analytics / Evaluation
• Service Area: Social / Human Services
• Salary Range: $55,000 - $65,000 per year

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