PrimeApplicants is seeking a Support Agent to join our team on a part-time, remote basis. As a Support Agent, you will be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues in a fair and efficient manner.
• Provide product and service information to customers, including features, pricing, and availability.
• Escalate complex issues to senior support agents or management as needed.
• Document customer interactions and issues in our CRM system.
• Meet or exceed customer satisfaction targets and key performance indicators (KPIs).

• High school diploma or equivalent required; degree in a related field (e.g. business, communications) a plus.
• Previous customer service experience, preferably in a call center or support role.
• Excellent communication and interpersonal skills, with the ability to work with diverse customer bases.
• Strong problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently.
• Ability to work independently and as part of a team, with minimal supervision.
• Basic computer skills, including proficiency in CRM software and Microsoft Office.
• Availability to work part-time hours, with flexibility to meet customer needs.

As a Support Agent at PrimeApplicants, you will enjoy the following benefits:

• Competitive hourly rate.
• Opportunities for professional growth and development.
• Flexible part-time schedule, with opportunities to work from home.
• Access to our comprehensive training program, designed to help you succeed in your role.