Service Desk Agent with German and English (part-time) Job at NTT DATA, Inc., Romania

YlV2eDFnTElBeGduWWtUS3QrZ0lVWTR5M0E9PQ==
  • NTT DATA, Inc.
  • Romania

Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Service Desk Associate with German (Hybrid) to join our team in Bucharest, București (RO-B), Romania (RO)

Role Overview
The Service Desk Senior Associate advises and assists German users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.


Role Responsibilities

  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigates root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner


Key Skills

  • Fluency in German and English
  • Excellent communication and customer service skills
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • ​​​​​​​Available for morning shifts

Preffered Skills ​​​​​​​

  • University education, preferably a technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Experience in providing remote IT support


Benefits
You can work in the office, hybrid or fully remote. 

Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing

The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

#LI-EMEA

Job Tags

Part time, Local area, Worldwide, Day shift,

Similar Jobs

Speak Wisely Solutions

Remote Call Center Agent Job at Speak Wisely Solutions

Passionate About Helping Others? Become a Work-from-Home Call Center Agent! ]]

Domino's Franchise

Delivery Driver - 510 S. Carrier Parkway, Job at Domino's Franchise

Job Description REQUIREMENTS FOR THE JOB Must be 18 years of age with a valid driver's license, safe driving record and 1 year of driving history. Maintain current vehicle insurance and vehicle must pass regular safety inspections. Outstanding customer...

UMMS Providers/Physicians

Certified Nurse Midwife Job at UMMS Providers/Physicians

 ...Description UM, Capital Region Medical Group, a member of the University of Maryland Medical System is seeking a Certified Nurse Midwife to joinits thriving practice at UM Capital Region Hospital which includes the location at its new State of The Art Facility... 

Fairfield Inn & Suites by Marriott

Revenue Manager Job at Fairfield Inn & Suites by Marriott

 ...Time-Sensitive Revenue Manager Are you a highly skilled professional seeking a dynamic role in the Hospitality industry? Do you thrive in...  ...proficiency in data analysis tools and software. Previous hotel experience required. Location: 224 Florence Ave Granger Indiana... 

Insight Global

Bank Teller/UBA Job at Insight Global

 ...Job Description Insight Global is looking for a Bank Teller to join the Retail Banking Team in New Orleans, LA. The Bank Teller provides first-line, quality customer service through face-to-face performance of primary bank transactions. This position will also utilize...