Job Description

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1000 diverse member colleges & universities using the Common App's free online application. 

If you are an experienced Senior UX Writer professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Senior UX Writer. 

RESPONSIBILITIES

Reporting to the Senior Director of User Experience, the Senior User Experience Writer is part of a talented UX team that ensures an effective user experience across all Common App products. Possessing a deep knowledge and expert application of human-centered design and design-thinking methodologies, this individual will lead, develop, and maintain user-friendly, intuitive content across Common App products.

Senior UX writers work collaboratively across the organization with designers, researchers, product managers, and other stakeholders to craft compelling, human-centered content that enhances user experience and engagement. They help drive the tone, language, and content optimization that aligns with both user needs and business objectives, ensuring consistency, clarity, and usability in all deliverables. Our designers are evangelists for the user needs throughout project life cycles.

Requirements

QUALIFICATIONS

This role requires:

• Candidates must live in the United States.
• Bachelor’s degree in Communications, English, UX Design, Human-Computer Interaction, or related field; or an equivalent combination of education and experience.
• 4-6 years of experience in UX writing, content design, or related fields.
• Highly proficient in human-centered design methodology and application and usability best-practices specifically in content development and editing. .
• Extensive experience in creating clear, concise, and user-friendly copy for a variety of audiences and experiences.
• Exceptional communication, active listening, presentation, interpersonal, and analytical skills including the ability to communicate complex concepts clearly and collaboratively across different audiences and varying levels of the organization.
• Proficient in design and documentation tools such as Figma, FigJam, Google Docs, Confluence etc. for creating content and collaborating with stakeholders.
• Ability to juggle and prioritize the demands of multiple projects, deadlines, and assignments without sacrificing the quality of work.
• Deep knowledge of and commitment to accessibility best practices, including Section 508 guidelines and WCAG specifications.
• Ability to put aside personal opinions and biases to understand and achieve actual user needs/desires.
• Ability to remain level-headed and exercise good judgment when under pressure.
• Ability to work effectively both as an individual contributor and as part of a diverse, virtual team.
  
  

The ideal candidate will possess:

• Experience working in higher education or on student-related digital products.
• Knowledge or experience using generative AI to support UX writing and design processes.
• A passion for higher education is a plus. 

PAY RANGE

$95,000 - $99,000

Benefits

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including: 

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day

*floating holidays prorated depending on start date

• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Financial security
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Health & wellness
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Career development
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Additional perks
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

HOW DO I APPLY

To apply for this opportunity, send your resume and cover letter with salary expectations.

PROTECTING YOUR PERSONAL INFORMATION:

During the recruiting process, please note that Common App will never:

• Provide a job offer without an interview
• Ask for payment to process documents, purchase equipment or for any other reason
• Request banking or credit card information
• Direct you to third-party services to obtain visas or other documentation

As we work alongside you through our recruitment process, please remain alert and never provide financial information or payment to anyone claiming to offer a job opportunity.

If you believe you’re a victim of a job scam, report it to the  Federal Trade Commission (FTC)or your  state attorney general. To learn more about job scams, read the FBI’s public service announcement  or visit the  FTC site.

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