Job Description
BLURB & BENEFITS
DEPARTMENT: Security
REPORTS TO: General Manager/Director of Operations
STATUS: Exempt
Monitors and patrols assigned areas to provide a safe environment for guests and employees and to
minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing
persons or property in or about the hotel's facilities.
Qualifications
Education & Experience:
- Two years of college education, High School graduate or equivalent vocational training and 2-3 years in similar
- position dealing with public
- Previous experience in police department desirable
- Knowledge of local laws, investigative methods and fire safety
- Ability to communicate in English with guests, visitors and hotel staff to their understanding, a second language,
- preferably Spanish
- Criminal-free record
- Valid certification in CPR and first aid
- Certification in alcohol awareness program
- Computer training
Physical requirements:
- Ability to endure abundant physical movements in performing job functions.
- Ability to remain at assigned post for extended periods of time.
- Sedentary work, exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements:
- Ability to use a telephone, radio and beeper.
- Ability to ensure security all persons and property.
- Ability to maintain confidentiality of guest information and pertinent hotel data.
- Ability to maintain discretion and diplomacy while performing job functions.
- Ability to promote positive relations with all persons.
- Ability to understand guest inquiries and provide responses.
- Ability to focus on guests needs.
- Ability to prioritize, organize and follow through.
- Ability to be a clear thinker, remain calm and make sound judgements in threatening situations.
- Ability to recognize suspicious human behavior which poses a threat to persons or property.
- Ability to focus attention on details.
- Ability to work without direct supervision
- Ability to work cohesively with persons and departments as part of a team.
- Prior guest relations training.
Duties & Functions
* Maintain complete awareness of:
- Scheduled group activities and house count.
- Hotel facilities and services.
- Hours of operation.
- Facility layout.
- Fire and emergency plans.
- Departmental rules of conduct.
- Review department log records and be familiar with pertinent information relevant to the daily shift.
- Review the hotel status and follow up actions with the previous shift officer.
- Issue radios, beepers, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures.
- Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance in accordance with hotel standards.
- Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property according to hotel policy.
- Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy.
- Provide escorts for employees in accordance with departmental standards.
- Ensure that after-hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards.
- Handle deliveries received during non-business hours following hotel procedures.
- Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
- Coordinate emergency situations as specified in departmental manual.
- Contact the General manager and/or the Director of Operations immediately for emergency situations as specified in departmental manual.
- Monitor surveillance cameras as assigned.
- Investigate duress alarms and comply with respective procedures.
- Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards.
- Resolve safety hazard situations.
- Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
- Challenge suspicious persons on hotel property in accordance with departmental procedures.
- Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental procedures.
- Respond to the scene of guest/employee accident promptly; administer first aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
- Report to scenes of guest or employee fighting and follow designated procedures.
- Comply with state regulations and hotel guidelines for handling intoxicated guests.
- Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
- Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms following hotel policy and procedures.
- Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
- Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
- Make arrests in compliance with legal and hotel requirements.
- Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
- Promote positive relations with guests and employees alike.
- Accommodate all guest requests courteously.
- Answer the departmental telephone within 2 rings, using proper salutations and telephone etiquette.
- Communicate by radio/beeper with designated hotel personnel in accordance with hotel standards.
- Monitor and handle guest complaints by following procedures and ensuring guest satisfaction.
- Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.
- Prepare work orders for maintenance repairs and submit to Engineering.
- Legibly complete designated reports as specified in departmental guidelines.
- Document all pertinent information in the logbook daily.
- Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with on-coming Security Officer.
- Provide package receiving duties for the MACC
- Provide interdepartmental assistance upon request to ensure optimum service to guests.
- Conduct employee locker audits as assigned.
- Provide security service for banquet functions/meeting rooms as assigned.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Tags
Full time, Local area, Immediate start, Shift work,