Remote Software Engineer - Backend (AI Agent) Job at Cresta, Remote

YVVELzFnN0lEaGtrYWtYS3VlMFBYWW85M1E9PQ==
  • Cresta
  • Remote

Job Description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta’s co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it’s at Cresta.

About the role

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. This role will involve hands-on work on cutting-edge projects, requiring innovative and passionate software engineers who can bring research into practical, scalable applications.

As a Software Engineer, your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions. This includes designing and maintaining the server architecture that handles real-world, high-volume interactions and ensures high availability and performance. While we’re focused on server optimization and data management rather than pure research, you’ll be working with some of the most advanced technologies in the cloud and server space.

This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.

Responsibilities

  • Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models.
  • Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions.
  • Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.
  • Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.
  • Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.

Qualifications We Value

  • Bachelor’s degree in Computer Science or a related field.
  • 2+ years of experience in backend system architecture, cloud services, or related technology fields.
  • Knowledge in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST.
  • Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases.
  • Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.
  • Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.
  • Bonus: experience working with Virtual Agent or AI Agent systems.

Perks & Benefits

  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees
  • PTO: 3 weeks in Canada

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.

Jobicy job ID: 115144

Job Tags

Remote job, Full time, Local area, Home office,

Similar Jobs

Home Genius Exteriors

Field Appointment Generator (not an office job) Job at Home Genius Exteriors

 ...that will help you reach your earnings goals faster and more efficiently ~ Company trips, quarterly launches, annual trip to Cancun/Bahamas Our mission is to provide A Different Experience to both our customers and our employees. Our energetic culture mixed with a... 

HIMALAYAN WELLNESS SPA

Licensed Massage Therapist Job at HIMALAYAN WELLNESS SPA

 ...Experience Prenatal Massage Therapist Specialist on Craniosacral Massage Medical Massage Sport massage Deep Tissue Swedish Cupping Facials Foot Scrubs Reflexology $30/hour plus tips $45/ for 90 minutes plus tips and some adds on... 

Nesco Resource

Finisher Job at Nesco Resource

(85%) Finish instruments, including but not limited to: - Assemble instruments by means of basic finishing processes such as bending, fitting, grinding, sharpening, deburring, tumbling and basic blending and polishing - Perform simple measurements using micrometers... 

Hungry Howie's Pizza

Delivery Driver Job at Hungry Howie's Pizza

 ...franchisees are always looking to add smiling faces todeliver our delicious Flavored Crust pizza. The pizza delivery role pays cash, daily! Get TIPS plus a competitive hourly rate & vehiclereimbursement. Flexible hours. Basic Requirements for Delivery Drivers... 

Olive Cove Italian

Chef/Line Cook Job at Olive Cove Italian

 ...Company Description: Family owned restaurant Role Description: This is a full-time on-site role for a Line Chef at Olive Cove Italian Kitchen located in Yulee, FL. The Line Chef will be responsible for preparing and cooking menu items, overseeing food preparation...