Job Description

Job Title: Remote Call Center Support

Company: Modern Loft Inc.

About Modern Loft Inc.:

Modern Loft Inc. is a leading provider of contemporary home furnishings and decor. With a commitment to quality craftsmanship and innovative design, we strive to enhance our customers' living spaces with stylish and functional pieces. Our team is dedicated to delivering exceptional customer service and creating a seamless shopping experience. As we continue to grow, we are looking for enthusiastic individuals to join our remote call center support team.

Job Summary:

As a Remote Call Center Support Representative, you will be the first point of contact for our customers, providing assistance with inquiries, order processing, and troubleshooting issues. Your role will be essential in ensuring customer satisfaction and loyalty by delivering prompt, professional, and friendly service.

Key Responsibilities:

- Answer inbound customer calls and respond to inquiries regarding products, orders, and services.

- Provide accurate information about product features, availability, and pricing.

- Assist customers with order placement, modifications, and cancellations.

- Resolve customer complaints and issues efficiently and effectively, escalating when necessary.

- Maintain accurate records of customer interactions and transactions in our CRM system.

- Collaborate with other departments to address customer needs and improve service quality.

- Stay updated on product knowledge, company policies, and industry trends.

- Participate in training sessions and team meetings to enhance skills and knowledge.

Requirements:

- High school diploma or equivalent; associate degree or higher preferred.

- 1-2 years of experience in customer service or call center environment.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Proficiency in using computers and customer service software.

- Ability to work independently and as part of a team in a remote environment.

- Reliable internet connection and a quiet workspace for taking calls.

- Flexibility to work various shifts, including evenings and weekends as needed.

Benefits:

- Competitive salary with performance-based incentives.

- Comprehensive health, dental, and vision insurance.

- Flexible work hours and the ability to work from home.

- Paid time off and holidays.

- Employee discounts on products.

- Opportunities for professional development and career advancement.

- Supportive team culture with regular virtual team-building activities.

Modern Loft Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Job Tags

Holiday work, Flexible hours, Shift work, Afternoon shift,

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