Job Description

Job Description and Duties

Under the general direction of the Staff Services Manager (SSM) III over the Public Support Section, the SSM II performs at the full managerial level and plans, organizes, directs, and administers the work of professional staff with a diverse set of tasks and functions, which are managed by three (3) SSM Is. The SSM II oversees the Customer Support Center, Legislation Unit, and the Firearms Applicant and Release Unit. The SSM II reviews and evaluates work flow and quality of work, ensures processing time lines are met by all sections, establishes and maintains project priorities, monitors and exercises control over assigned resources/projects in accordance with DLE/Bureau policies and procedures, and manages and makes decisions and/or recommendations to bureau-level management. The SSM II implements new units/procedures, manages projects, allocates resources, and monitors and evaluates credit card payment processes. These functions are critical to the Bureau’s and Department’s mission.

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Working Conditions

DOJ has adopted telework for employees who can effectively perform their essential work functions remotely. After an initial training period, this position may allow for some telework opportunities.  All telework schedules are based on current conditions and may be re-evaluated as conditions change.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

• Clearly indicate the Job Control (JC-449996) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
• Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only.
• A background check will be required.
• A fingerprint check will be required.
• If interested in this position, please apply and your List/Transfer eligibility will be verified.
• Failure to submit the required application documents may result in the disqualification of your application.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated supervisory and leadership skills.
• Resilient and positive individual with experience driving successful results.
• Strong organizational, analytical, time management, decision-making, negotiating and influencing skills.
• Ability to handle multiple tasks while being creative and remaining highly motivated.
• Ability to communicate effectively both orally and in writing to direct and monitor the work of others, produce timely and quality work products, and prepare clear, concise, and logical correspondence, which may include applying new and creative ways of presenting information or results.
• Ability to assess business resources utilization and risk analysis through data collection and review with management. 
• Flexibility and high tolerance for change and ambiguity in the business environment while demonstrating leadership abilities.
• Ability to anticipate potential problems and proactively develop realistic and implementable contingency plans.
• Highly self-motivated, flexible, dependable and maintains excellent attendance.
• Ability to effectively interpret state and federal laws / regulations in order to develop sound and practical policies.
• Ability to work effectively, independently, and in collaboration with others.
• Exercise good judgment, diplomacy, and tact.
• Ability to effectively manage numerous high priority projects and meet deadlines.
• Ability to maintain strict confidentiality.
• Ability to work well in a fast-paced, high pressure environment.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Timely Filing of Applications

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your application to be considered for this position. Please refer to the Statement of Qualifications section below for instructions on how to complete the SOQ.

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