Job Description

Public Area Attendant Do you like keeping busy and moving? Do you like to be helpful and part of a team? Do you have an eye for cleaning and making things look sharp -- floors shining and brass gleaming? Are you willing to pitch in when an extra set of hands is needed? Then you will be very happy working in housekeeping with our friendly and hard-working team so that when guests use our public areas (lobby, restrooms, corridors, etc.) they are wowed. In the role of Public Area (Lobby) Attendant, you will: • Focus on Details --ensure the public areas are clean and tidy. Be sure to report anything missing or in need of repair • Be Organized -- ensure any areas assigned to you, e.g. (public restrooms, the fitness center, etc.) are kept stocked, clean, and crisp • Be a Team Player -- help your coworkers by pitching as needed, e.g. taking on houseperson duties if needed or folding sheets in the laundry • Be a Housekeeping Ambassador -- Share a warm greeting and a smile with all the guests you encounter (and hopefully they will smile and say hello right back). Answer their questions if you can or if you cannot, direct them (or better yet take them!) to someone who can • Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed Responsibilities: • Clean and maintain all public areas including restrooms, lobby, and hallways to uphold high standards of cleanliness and presentation • Ensure an adequate supply of amenities such as towels, toiletries, and cleaning supplies are stocked in public areas for guest use • Respond promptly to guest requests and complaints to provide excellent customer service and enhance guest experience • Perform regular inspections of public areas to identify maintenance issues and report them for timely resolution • Collaborate with housekeeping and maintenance teams to ensure seamless operations and a welcoming environment for guests Qualifications: • To be successful in this role prior hotel or related experience is preferred • Physical requirements include the ability to work/stand/walk for long hours as well as the ability to safely work with/use such tools as the housekeeping cart, laundry cart, vacuum, brooms, etc. as well as floor care equipment and the various chemicals used to maintain/clean the hotel • Medium work, i.e. exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, ability to multi-task • Must possess the ability to bend, stretch, twist, or reach with your body and arms, and work under variable temperatures and noise levels • Near Vision - The ability to see details at close range. Must possess the ability to convey information and ideas clearly in English About Company: When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years. We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests. **As of April 2024-We're thrilled to announce that Spa Woodcliff at Woodcliff Hotel & Spa has been awarded "Best New or Newly Renovated Spa" in the United States by American Spa Magazine** With a multitude of awards, we have been named the Best Hotel in Rochester. Woodcliff Hotel & Spa has a 30-year legacy of exceptional hospitality. Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.

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