Job Description

About Forma

The employee benefits market is broken. Companies invest millions annually in benefits that employees neither value nor use regularly. Forma, founded in 2017, set out to challenge this one-size-fits-all approach.

Forma's flexible benefits software enables companies to offer competitive packages while reducing costs and inefficiencies. It gives employees more choice and flexibility in spending their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various solutions.

With Forma, companies can choose from a suite of products, including Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more. These products allow companies to design and deliver customized benefits programs through a single platform. Employees can then spend account funds in three ways: The Forma Store, The Forma Visa Card, or claim reimbursement.

Forma has helped hundreds of renowned companies, including Stripe, Zoom, Lululemon, and Affirm, design inclusive, flexible benefits programs for nearly a million employees. We have a 98% customer retention rate, 75 NPS, and 98 CSAT ratings from members.

Forma is backed by Emergence Capital and Ribbit Capital. It has received numerous awards for its exponential growth, software innovation, and as a "Great Place to Work."

About the role

If you are passionate about writing, organizing information that is meaningful and enhancing team collaboration, we want to hear from you!

Join Forma's compact yet insightful design and product team, dedicated to creating intuitive and delightful experiences for life benefits. Your role will be crucial in simplifying the complex benefits industry for our 1M+ members, helping them to utilize their Life Savings Account (LSA), Pre-tax, Rewards & Recognition benefits, among others. We're seeking an experienced and passionate professional to join our mission.

Role-Specific Duties:

• Content Strategy: Take an overview of content and its production, designing governance, workflows, and taxonomies in a user-centered context.

• Collaboration : Work with customer service stakeholders, designers, product managers, and marketing to shape and structure the architecture of content based on design principles.

• User-Centered Design : Design content to meet user needs, making complex language and processes easy to understand, while implementing style and standards.

• Stakeholder Relationship Management: Identify, analyze, manage, and monitor relationships with and between stakeholders, communicating clearly and regularly, and facilitating workshops with stakeholders.

• Agile Working: Apply an agile mindset to all aspects of work, working in a fast-paced, evolving environment, using an iterative method and flexible approach to enable rapid delivery, and appreciating the importance of agile project delivery for digital projects.

Responsibilities:

• Design and implement information architecture strategies to optimize the use and accessibility of the internal knowledge base.

• Codesign and develop the internal knowledge base that everyone enjoys to use.

• Collaborate with AMs, CSMs, OPS, Product, and Design teams to ensure seamless information flow.

• Analyze and improve knowledge base usability.

• Integrate with the product release process to ensure documentation and knowledge base updates align with new features and changes.

Qualifications:

• Proven experience in information architecture and knowledge management.

• Excellent writing and communication skills.

• Strong collaboration skills with cross-functional teams.

• Detail-oriented with a focus on user experience.

• Familiarity with agile methodology and the ability to apply an agile mindset to work processes.

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