Job Description

Texas Health Resources seeks to hire a Patient Advocate Registered Nurse to join the Risk Management Team.

The address is Texas Health Plano, 6200 West Parker Road, Plano, Texas 75093..

Salary: Min $29.77 – Max $49.18, based on relevant work experience.

SCHEDULE

• Full Time; Monday – Friday, 8:30 – 5:00


• As a Patient Advocate Registered Nurse with Texas Health Plano, this position will help resolve patient issues and enhance patient satisfaction.


• The essential duties of this position are:


• Receives complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). Reviews, researches and evaluates complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.


• Prioritizes concerns in multiple or complex issues.


• Oversees referral, investigation, and resolution of complaints/grievances independently and coordinates response by involved departments. Ensures that appropriate parties are informed and involved, that appropriate follow-up is completed, and that complaints and grievances are resolved within the outlined required time frames to keep the hospital in compliance within regulatory federal and state agencies.


• Maintains compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy.


• Responds to government or regulatory complaints and responds to agencies as needed.


• Serves as grievance coordinator for entity.


• Facilitates required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.


• Documents 100% of complaints and grievances received.


• Provides data for centralized database of patient complaints/grievances and assists with reporting of patient satisfaction/patient complaints as requested.


• Participates in Patient Safety and Risk Management Operations by identifying potential liability in complaints received.


• Identifies and communicates potential liability concerns through the THR Claims management process.


• The ideal candidate will possess the following qualifications:


• Associate's Degree Nursing Required


• Bachelor's Degree Nursing Preferred


• Other - CLIAFE Must comply with CLIA regulations regarding foreign education equivalency Required


• Registered Nurse License Upon Hire Required


• 2 Years Hospital Experience Required


• 5-7 Years General Acute Care Hospital Management Experience Highly Preferred


• Experience in Care Transition Management or Care Coordination Preferred


• Experience in Risk Management Preferred

SKILLS

• Excellent interpersonal and communication skills (written and verbal)


• Strong organizational abilities,


• Sensitivity to patients' needs


• Ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy.


• Expert computer skills including word processing, Survey Monkey, and database software.


• Presentation facilitation and training experience.


• Bilingual preferred

WHY TEXAS HEALTH RESOURCES?

Texas Health Presbyterian Hospital Plano is a 366-bed, Magnet-designated hospital and recognized clinical leader, providing technologically advanced care to Plano, Frisco and surrounding communities since 1991. This full-service facility features a full range of specialties including emergency medicine, cardiology, adult and adolescent behavioral health, pediatrics, an adult intensive care unit, state of the art and technologically advanced surgical services and a Level III NICU. Texas Health Plano has more than 1,600 employees and over 1,360 physicians on its medical staff in more than 65 specialties. The hospital is an Advanced Level III Trauma Facility, accredited Chest Pain Center by The Joint Commission, named “Best Place to Have a Baby” in Collin County and a Gold-Level Mother Friendly business. Texas Health Plano is the recipient of the Disease Specific Care Certifications from the Joint Commission in Chest Pain, Joint Replacement – Hip and Joint Replacement – Knee and an Advanced Certification as a Primary Stroke Center. We invite you to join us in furthering your career and our accomplishments and philosophy of excellence.

Texas Health Highlights

• 2019 FORTUNE Magazine's “100 Best Companies to Work For®”


• Employees' Choice “Best Places to Work” by Glassdoor


• A “Best Workplaces in Texas” by Fortune and Great Place to Work®


• 2019 “20 Best Workplaces in Health Care and Biopharma” by Great Place to Work® and Fortune (ranked #1)


• A 2019 Gold level LearningElite award – national list of best organizations for learning and development by Chief Learning Officer magazine


• A 2019 “America's Best Employers for Diversity” list by Forbes

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