Job Description

The Parking Attendant is responsible for revenue collection, world class customer service, and basic cleaning of lot and booth. This position is responsible for ensuring efficient and safe operations of the lot. Essential Duties and Responsibilities

• Collect parking fees and enforce parking policies.
• Answer any questions that the guests may have about parking or getting around Provincetown.
• Address guest complaints and inquires while offering valuable information, solutions where possible, and great customer service. Elevate and/or report the situation to a supervisor when necessary.
• Ensure the safe and efficient operation of the lots while there is only a supervisor on call.
• Make decisions at a lead level, directing any issues/questions they cannot resolve to a supervisor when necessary.
• Report to the leadership group the following morning of any notable occurrences, issues, or questions.
• Monitors all radio traffic, communicating with appropriate personal when necessary.
• Maintain cleanliness of booth, equipment, and structures.
• Monitor and address structures and lots for safety issues.
• Monitor the lots so that guests park appropriately. Report and issues to parking enforcement, especially if it is a safety concern.
• Assists guests with finding lost cars or personal items.
• Work with team to maintain traffic flow during high occupancy events.
• Monitor entrances to help guests way find and access parking safely.
• Help maintain accurate parking counts
• Serve the citizens and guests of the Provincetown Marina by abiding by all Provincetown marina core values.
• Perform job in accordance with all Provincetown Marina safety practices.
• Other duties as assigned.

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