Job Description

Responsibilities: Troubleshooting, configuring, and remote deployment of routers, switches, and firewalls, as well as wireless technologies such as access points, cloud keys, and wireless controllers.

• Escalation points to L1 help desk engineers
• Trouble tickets and opportunity tickets/requests
• Stage and configure devices
• Configure monitoring tools
• Respond to and resolve escalated network incidents and service requests.
• Perform root cause analysis and implement solutions to prevent recurrence.
• Troubleshoot complex network issues, including routing, switching, and firewall-related problems.
• Monitor network performance and ensure system availability and reliability for client networks.
• Troubleshoot network problems and outages, schedule upgrades, and collaborate with network architects on network optimization for clients.
• Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations for client networks.
• Monitor client network performance and test for weaknesses.
• Provide escalated support and troubleshooting to resolve client issues.
• Liaise with vendors and other IT personnel for problem resolution.

Experience Requirements: 3+ years working with the following

• Proven hands-on network engineering experience
• Deep understanding of netwknowledgeols
• Solid understanding of OSI or TCP/IP model
• Experience with network diagnostic, monitoring, and analysis tools - 3 years
• Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
• Hands-on experience with hardware (e.g., Cisco, Fortinet, HP) and network cabling installation 3 years
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Excellent communication and documentation skills
• Ability to manage multiple client projects and prioritize tasks effectively
• Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable

GENESYS Consulting Services, Inc. is proud to be an equal-opportunity employer.

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