Mobility Helpdesk Technician Job at Ryde Technologies, LLC, Washington DC

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  • Ryde Technologies, LLC
  • Washington DC

Job Description

Job Overview

We are looking Mobility Helpdesk Technician to support the Mobility Program Office (MPO) within our Federal Government Client. The ideal candidate will provide end-user support through walk-in, Remedy tickets, Phone, Instant Messaging, and Email interactions.

Core Responsibilities
  • Provide IT requests, troubleshoots software problems and drafting instructional documents to help users navigate through the agency intranets.
  • Quickly respond to support tickets and interactions from users and units.
  • Help maintain the team Frequency Asked Questions
  • Walk up Helpdesk for troubleshooting Mobile Device hardware/software problems.
  • Walk up training for users being assigned Remote-Use laptop use
  • Assist Mobility Program Office with configuring laptops, which includes:
    • Baseline software configuration
    • Requesting, generating, and updating software configuration certificates
    • Configuring and issuing new laptops
  • Implements technical software configuration changes to end users
  • Assist with documenting MPO technical documentation
  • Assist MPO with hardware surplus processing
  • Administers MPO database for program requirements
  • Administers internal documentation for property and security

Requirements
  • Top Secret Clearance. CI Polygraph will be required after start.
  • 1+ Year Experience supporting mobility users
Preferred Additional Skills and Qualifications
  • CompTia A+ Certification

EEO Compliance:

Ryde Technologies is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ryde Technologies will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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