Job Description

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• Must be committed to incorporating security into all decisions and daily job responsibilities
• Highly experienced professional with an in-depth understanding of Marketing concepts and how technology is used to meet the needs.
• Uses broad expertise, knowledge, and skills to resolve a wide range of complex issues; contributes to development of company objectives and principles to achieve goals in creative and effective ways.
• Focus is on operational, tactical, and strategic activities.
• Assists in the development of strategic planning for department.
• Works on large, complex assignments. Prepares and delivers informal and formal presentations to own team, department, other IT teams, and business partners.
• 4+ years' experience in technical analysis including workflow automation, process flows, and data diagrams, reporting and analysis
• 2+ years' experience Microsoft Dynamics 365 CRM
• 1+ year of experience with D365 for Marketing / Customer Insights
• Familiarity with regression testing, release testing, and/or troubleshooting system issues
• Experience complying with data security standards, global systems and working on large data integration initiatives
• Experience in leading projects from requirements gathering to effectively communicating with various levels of employees throughout the organization
• Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines
• Ability to evaluate process improvement opportunities incorporating KPIs
• Must have strong attention to detail and ability to document both system design information and processes
• Ability to identify root cause and conduct initial investigation into problems as they arise
• Ability to partner with software development team members to communicate a detailed understanding of requirements
• Ability to clearly define and create detailed documentation to describe complex business processes to the lowest level
• Ability to validate that new software release are production ready and provide documentation for it to end users
• Prior success facilitating team meetings, daily standups, providing status reports, and conducting analysis
• Work well in a team collaborative setting, coordinating work and addressing work prioritization, escalating to management when necessary

• Experience using JIRA/Confluence or another Project Tracking System
• Experience with Microsoft Power Platform, specifically Power Automate and Power Apps
• Professional experience as a Software Analyst, Business Analyst, Product Owner, Scrum Master or similar
• Experience working within the Agile methodology
• Good knowledge of Word, Excel, Power Point and Visio

• Facilitate and document the functional/technical requirements gathering for the application including the data integrations necessary to deliver the Kronos Workforce Central product.
• Validate the alignment of the configured software to meet the functional and technical requirements for the product.
• Lead the rollout of the Kronos application across IT and the business. 
• Monitor task automation and implements process improvements; recommends enhancements that result in increased quality, efficiencies, and overall value to the IT organization
• Monitor the effectiveness of established service level agreements to manage customer expectations and quality standards; assists with defining new service level agreements in response to changing needs
• Document application issues within the problem management system with clear, concise, and accurate information; manages and tracks issue to resolution; communicates resolution to appropriate personnel
• Validate that new software releases are production ready and provides documentation to end users or support team members

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