Job Description

Job Description: Contact Centre Agents (Italian Speaker + English C1)

Position : Contact Centre Agent (Italian Speaker + English C1)
Location : On-site, Malta
Industry : Web Services
Language Requirements : Fluent Italian + C1 English
Prior Experience : Preferred, but not required
Salary & Benefits : Competitive salary, full training, health insurance, career progression, and more.

Job Overview :
We are looking for Contact Centre Agents to join our team in Malta . This is an on-site position where you will provide excellent customer service to Italian-speaking clients. You will handle customer inquiries related to web services, resolve issues, and deliver a seamless customer experience. Fluent Italian and English (C1 level) are required for this role. Prior experience in customer service is a plus, but we are willing to train the right candidates.

Key Responsibilities :

• Customer Support : Provide high-quality customer service to Italian-speaking clients through phone, email, or chat, addressing inquiries and resolving issues promptly.
• Problem Resolution : Effectively troubleshoot and resolve customer issues, ensuring a positive experience at all times.
• Product Knowledge : Maintain a thorough understanding of the company’s web services to provide accurate support and advice to customers.
• Order Management : Assist customers with placing, tracking, and modifying orders related to web services.
• Team Collaboration : Work closely with colleagues and departments to ensure smooth operations and successful issue resolution.
• Customer Feedback : Collect customer feedback to identify areas for service improvement and help optimize our services.

Requirements :

• Fluent in Italian : Native or near-native proficiency in both spoken and written Italian.
• C1 English Proficiency : A strong command of English is required for internal communication and documentation.
• Customer Service Experience : While prior experience in customer service is a plus, it is not required. We are willing to train the right candidate.
• Communication Skills : Strong verbal and written communication skills to effectively engage with customers and colleagues.
• Availability for Face-to-Face Interview : Candidates residing in Malta must be available for an in-person interview.

Documents Accepted :

• European Passport or Work Permit for Malta .

Work Environment :

• Location : On-site, Malta. This is not a remote position.
• Work Schedule : Standard working hours, as per business needs.

Benefits :

• Full Training : Comprehensive training to ensure your success in the role.
• Basic Health Insurance : Health insurance coverage after 6 months of employment.
• Career Progression : Opportunities for career advancement within the company.
• Mobile Schemes : Access to mobile plans and offers.
• Gym Packages : Free access to gym packages to promote your well-being.
• In-house Canteen : Enjoy healthy food options at the on-site canteen.
• Monthly Events : Participate in regular team-building and company events.
• Free On-site Parking : Convenient and free parking available for staff.
• Staff Discounts : Discounts in over 50 businesses for employees.

How to Apply :
If you are a passionate and dedicated individual looking for a role in customer service and are fluent in Italian and English, we’d love to hear from you. Please submit your resume and a cover letter explaining why you are excited about this opportunity.

Important : Only candidates currently residing in Malta will be considered for this position, and you must be available to attend a face-to-face interview .

We look forward to receiving your application!

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