At C&F Enterprises Inc. we strive to learn, improve, and serve everyday. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees.
Job purpose
Oversees the import of products from our international suppliers and partners. Supports the Importing team with custom agents, warehouse staff and shipping companies; helps with shipping, receiving and recordkeeping for international transactions; promote and implement the company’s core values and excellence in customer service; responsible for maintaining strong relationships with customers.
Duties and responsibilities
Oversee customer orders and investigate issues.
Coordinate shipping with customs for clearance on overseas shipments.
Ensure compliance with all applicable laws and regulations related to imports and exports.
Process and document returns as required following established procedures.
Perform business critical tracking for importing department.
Provide leadership to facilitate excellence in Customer Service execution.
Manage and direct job assignments, daily activities of Importing, and work schedules through clear and concise meetings.
Collaborate with the Vice President of Business Operations in the employee performance review process.
Responsible for notifying the Vice President of Business Operations of any attendance or discipline concerns.
Support maintaining a safe working environment that focuses on safe work habits.
Maintain a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
Demonstrate a commitment to C&F Enterprises, Inc. core values.
The position responsibilities outlined above are in no way to be construed as all encompassing.
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Skills
Exceptional customer service capabilities.
Excellent oral and written communication skills.
Possess analytical thinking and problem solving skills.
Impeccable time-management, organizational and attention to detail skills.
Demonstrated high proficiency in Microsoft Office- Excel.
Knowledge in Importing and overseas regulations and procedures.
Competencies
Positive Energy Level
Customer Service
Organizational Skills
Team Player
Independence
Qualifications
A 4 year degree in Business Management, or related field.
Bilingual in English and Mandarin strongly preferred.
5 years or more of Importing experience, preferred.
2 years in Management position with multiple reports.
Familiarity with international trade regulations and customs clearance processes.
Ability to work collaboratively across department functions.
Excellent communication, negotiation, and problem-solving skills.
Must have the ability to produce significant volume and work independently.
Physical requirements
Sitting, Standing Walking.
Lifting: Raising or lowering an object from one level to another (includes upward pulling).
Carrying, Pushing, Pulling boxes and sample orders up to 50 lbs.
Ability to work extended hours when/if workload requires.
Direct reports
Importing Clerk, Importing Data Entry, Importing Coordinator.
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