Job Description

SUMMARY

The Night Auditor is responsible for reconciling and compiling reports that summarize the Front Desk business day, making sure that all activities balance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acknowledge and greets guest in public spaces with a warm, friendly greeting.

• Perform accurate check-ins and check-outs of guest daily.

• Answer telephone in a timely and professional manner.

• Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations, and cancellations.

• Posting of all Banquet Event Orders.

• Processing payments from guest.

• Closing, balancing, and making necessary corrections to guest accounts.

• Verify revenue from all sources is accurately balanced, follow up on any discrepancies.

• Perform all end of day procedures.

• Compiles a Daily Room Rate Analysis Report, containing information such as total rooms available for occupancy, percentage of rooms occupied, market segment, room rates, etc.

• Makes copies of all reports and delivers to necessary Hotel departments.

• Must follow the Purpose and Values model at all times.

• Perform other duties as assigned by management

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Regular attendance required.

EDUCATION and/or EXPERIENCE

High School or Equivalency; one or more years related experience and/or training, or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any. May be required to maintain a driver's license.

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have a working knowledge of Microsoft Office products

REASONING ABILITY

Planning, Remembering Details, Using Arithmetic, Reading, Directing Others, Making Decisions, Working Rapidly, Working at Various Tempos, Concentrating Amid Distractions, Remembering Names and Faces, Examining and Observing Details.

PHYSICAL DEMANDS

Standing, Walking, Reaching, Lifting 20lbs, Bending/Stooping, Observing, Stretching, Turning.

WORK ENVIRONMENT

Inside, Dry, Noisy.

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

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