Job Description

Basic Statement of Functions

Summary: Within assigned district, supervise and assist Managers of each hotel in your division. District Managers are the operational link between the field and the corporate office. They ensure that hotels are operating according to company policies and guidelines and that they meet company profit standards and KPI’s, hotels are up to standard interior & exterior and brand specs are met. Average expectation for  overnights is approximately 10 to 15 days per month with possible weekends 3 to 4 times per year or more.

At the Town Pump Hotel Group, we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

· Serve as the liaison between the field and the corporate office.

· Ability to fill role in the absence of a General Manager for one of the district hotels or a hotel that is in distress and in need of additional onsite help. This can be for extended periods of time.

· Must be available to receive after-hour calls from hotels and corporate office when needed.

· Conduct monthly inspections and random cash audits. All money during cash audits must be physically touched and never should advance notice be given, implement expense controls, monitor all money in/out of hotels by ensuring proper policy and procedures are being followed by all employees.

· Monitor payroll for hotels in the district, set up labor budgets and standards with the Director of Operations and the Hotel Manager, review and approve field expense reports to be done accurately and timely, control OT, ensure labor is used appropriately, and monitor special events and training hours.

· Inspect, train, and guide managers to control their properties; maintain manager supervision through training, developing; monitor employee and manager’s customer service skills; deal with customers and employees’ complaints in a timely manner. Responsible for hiring, enforcing disciplinary actions and recommending terminations for managers while overseeing these activities for all hotel employees to include supervisors and managers; document the positive and negative when analyzing a situation.

· Conduct performance reviews for hotel managers in detail while documenting strengths and areas for improvements.

· Collaborate with and support the District Sales Managers on marketing and sales efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES : (continued)

· Conduct location inspections according to guidelines and time frames outlined by Hotel Operations, ability to give detailed recommendations for improvements and follow up to ensure all equipment is up and running, refer maintenance problems to the Hotel Projects Group. Always maintain locations in peak condition: appearance inside and outside, competitiveness, and reputation.

· Collaborate with and support the Franchise programs and initiatives set forth and approved by the Director of Operations

· Assist in driving top line revenues through effectively monitoring rates and exercising strong revenue management performance and decisions for each hotel in region. This includes collaborating with the hotel management team, the franchise revenue management support team and franchise offered programs such as Call Forwarding, CRS and OTA systems.

· Remain current and informed of all Franchise programs, franchise requirements, franchise inspections, Medallia feedback and reporting, market trends and industry conditions to assist property Managers and Operations.

· Ensure high level of guest satisfaction through analyzing guest related metrics such as third-party review sites and franchise related guest satisfaction tools.

· Ability to hire, train, orient and develop succession planning for managers and support the manager in training programs. Oversee all aspects of the manager in training program, follow up to ensure training is moving forward with the best interest of the company.

· Review and act on a variety of reports for accuracy and future decision-making including Purchase Orders, vendor approvals and invoices, payroll (labor expense controls), workers compensation and safety procedures, monthly analysis, labor reports daily, weekly & monthly, profit & loss reports monthly, employee evaluations, STAR reporting, franchise fee invoicing, travel agency productivity and invoicing, online travel agency productivity and invoicing,

· Responsible for full operation of all assigned locations. Enforce all standards and policies to ensure controls, exceptional customer service, profit increase, increasing revenues and decreasing turnover are in order.

· Assist managers in hiring and to make disciplinary decisions including recommendations for termination based on valid documentation. Ensure that all documentation is accurate and completed in its entirety before sending to the corporate office.

· Conduct and investigate employee issues, incident reports, accommodation requests, initiate LOA and return from LOA requests.

· Responsible for overall security of locations and company assets.

· Spending quality and equal amounts of time with managers and employees at location sites to ensure company standards are met with customer service, training, and property is running efficiently and effectively at all time.

· Attend manager team meetings, review P&L’s, performance reviews, marketing and competitor surveys, recommendations on how to improve sales and control expenses.

· Maintain email for managers and operations requests daily.

· Spot check properties via camera systems for productivity, property conditions and incidents.

· Ensure that all month end reporting is turned in from each location by the 5th business day.

· Continuous travel and/or communication with hotels within geographic area of responsibility as needed and/or required.

· Send all property inspections, trip reports and cash audits to the Corporate Office.

OTHER SKILLS AND ABILITIES:

· Must have keen analytic skills and data management abilities.

· Must have superior time-management and follow-through skills.

· Must be able to be self-motivated, organized and able to balance multiple projects.

· Must thrive on exceeding goals and meeting deadlines.

· Ability to solve problems using logical skills to get to the root of problems.

· Knowledge of training techniques and the ability to use them successfully.

· Calmly and thoroughly use professional investigative techniques to examine a variety of administrative, operational and human resource issues.

· Knowledge of legal, safety and personnel issues required to manage district hotels.

· Thorough knowledge of all corporate operating & administrative policies and procedures.

Job Specification

EDUCATION AND EXPERIENCE

· High School diploma or general education degree (GED) required, bachelor’s degree preferred; management experience required; two years or more as a Hotel GM required; extensive knowledge of corporate level and/or multi-unit hotel operations management or equivalent combination of education and experience.

LANGUAGE SKILLS:

· Must be fluent in English. Ability to read, analyze, and interpret verbally and through email all corporate, client, vendor and employee communications as well as hotel collateral, guest reviews and feedback, reports and documents. Ability to speak professionally and courteously to all previously mentioned.

MATHEMATICAL SKILLS:

· Ability to calculate figures and amounts such as rates, discounts, variances, commissions and percentages.

COMPUTER SKILLS:

· Experience with the following software: Microsoft Office, hotel PMS (Property Management Systems) and/or Choice Advantage or Opera; franchise communication systems, Smith Travel Reports (STAR); must have the ability to learn new software as adopted and implemented by the corporate office and the hotel for the betterment of the operation.

Job Specification

REASONING ABILITY:

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

· Valid Montana state driver’s license.

· Certified Hotel Administrator certification a plus but not required

BENEFITS:

· 401k Plan

· Profit Sharing Plan

· Health Insurance

· Paid Vacation

· Hotel Discounts

· Opportunity for growth and advancements in our company

ENVIRONMENTAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to work in an open office environment with frequent background noise.

· Ability to work in pleasant but demanding atmosphere.

· Ability to work in an open environment with frequent interruptions and customer interaction.

· Ability to operate a motor vehicle in all types of weather and road conditions.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Butte, MT 59701: Relocate with an employer provided relocation package (Required)

Work Location: Hybrid remote in Butte, MT 59701

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