Guest Service Agent (Part Time) - Homewood Suites Bozeman Job at Hilton, Bozeman, MT

YWt2ejBRL1BDUkVtYkVIS3Yrc05WWWcxM2c9PQ==
  • Hilton
  • Bozeman, MT

Job Description

Starting Wage:  $20.25/hour

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Tags

Part time, Local area,

Similar Jobs

Matrix Providers

Healthcare Recruiter Job at Matrix Providers

 ...experience lower provider-to-patient ratios and fair, reliable schedules. Matrix Providers is hiring a experienced HealthCare Recruiter to join our team of talented professionals. ~ Employment Status: Full-Time ~ Location: Onsite/ San Antonio, Texas ~ Benefits... 

Germantown Friends School

Strength, Conditioning, and Performance Coach Job at Germantown Friends School

Job DescriptionStrength, Conditioning, and Performance CoachGermantown Friends School is looking for a skilled educator, mentor, and communicator who has proven experience in fitness, strength, speed, agility, and team training to build on a strong tradition of success... 

Advanced Professional Security

Airport Security Guard Job at Advanced Professional Security

 ...Heres a revamped version of the job posting for the Advanced Professional Security Guard at Denver International Airport : Security Guard Denver International Airport Join Advanced Professional Security (APS) and become part of a dedicated team safeguarding... 

Mygrant Glass

Delivery Driver Job at Mygrant Glass

 ...currently seeking a team player to make deliveries and work in our warehouse in Lanham MD....  ...-hire drug screen. Material Handling Equipment experience preferred but will Train! Please...  ...to full time employees that include medical, dental, 401k, and flexible spending.... 

Mast-Jägermeister US

Legal Intern (Summer) Job at Mast-Jägermeister US

 ...germeister US, Inc., a leading distributor of premium spirits in the United States, is seeking a highly motivated and detail-oriented Summer Legal Intern to join our team. This position is ideal for a law student or recent graduate who is interested in developing their...