Front Desk Guest Services Agent Job at Comfort Inn of Utica, Utica, MI

YkVyKzFBN0ZDQlluYkVYUHZPQUpYSTB4MlE9PQ==
  • Comfort Inn of Utica
  • Utica, MI

Job Description

Comfort Inn located in Utica, MI seeks a positive, service-oriented, energetic and self-motivated Guest Services/Hotel Front Desk Agent to join our award winning team on a full-time or part-time basis. The Guest Services/Hotel Front Desk Agent will report to the Assistant Manager and will work closely with the Front Office team as well as other departments of the hotel. The successful candidate will have a friendly, welcoming attitude, be a team player, be efficient and an excellent problem solver.

Providing our guests with a memorable experience and anticipating our guest's needs to achieve the best possible service in the most caring and courteous manner.

Responsibilities include but are not limited to:

  • Checking-in our guests, ensuring proper methods of payment are received, special requests are noted/fulfilled and accurate information is established.
  • Communicate with all departments regarding in-house VIP’s and any special needs.
  • Thoroughly complete all guest transactions.
  • Maintain an up to date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
  • Interact with the team in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and Hotel policies.
  • Maintain the house bank and handle all credit and currency transactions according to Hotel policies and procedures.
  • Communicate all pertinent information to Department Managers and Supervisors.
  • Follow set procedures on posting, charges, cash handling, deposits, and refunds.
  • Solicit guest feedback via appropriate review sites.
  • Answer the telephone in a professional manner and assist guests with any reservations, questions, directions to the property etc.

Job Requirements:

  • Must be able to speak, read, write and understand the primary language, (English) used in the workplace.
  • Requires good communication skills, both verbal and written.
  • Proficient skills in mathematics for basic computations and knowledge of Microsoft Office programs.
  • Must be available to work a flexible schedule; mornings, afternoons, weekends and some holidays.
  • Previous cash-handling experience preferred.
  • Organizational skills including follow-through, problem-solving, and communication.
  • Ability to stand and walk for extended periods of time.
  • Must be able to lift up to 20 pounds occasionally.
  • High school or equivalent education required.
  • Previous Hospitality / Hotel Experience a Plus.

Benefit Packages include Medical (Blue Cross), Delta Dental, 401K Retirement Savings, Vacation & Sick Pay (Paid Time Off), Hotel Travel Discounts, Employee Incentive Programs.

Salary:

  • Commiserate with experience.

EQUAL OPPORTUNITY EMPLOYER.

Job Tags

Holiday work, Full time, Part time, Flexible hours, Weekend work, Day shift,

Similar Jobs

Freedom Together Foundation

Director of Security Job at Freedom Together Foundation

 ...has grown to be one of the largest US foundations, awarding over $300 million in grants each year. THE POSITION The Director of Security is a critical new position that will maintain our organizational security. This person will report to the General Counsel and... 

Ramp

Product Designer Internship Job at Ramp

 ...in purchases each year. Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises... 

Archer Travel

Remote Work-From-Home Travel Agent Job at Archer Travel

 ...About the Role: Are you passionate about travel and love helping others plan their dream...  ...to join our team as Remote Travel Agents! No experience is required - we provide full...  ...you'll have the flexibility to work from home, set your own hours, and earn based on your... 

Home Genius Exteriors

Field Appointment Generator (not an office job) Job at Home Genius Exteriors

 ...that will help you reach your earnings goals faster and more efficiently ~ Company trips, quarterly launches, annual trip to Cancun/Bahamas Our mission is to provide A Different Experience to both our customers and our employees. Our energetic culture mixed with a... 

Talencia

Remote RN UM Job at Talencia

 ...Position - Remote RN UM Facility - Providence Health and Services - MSP Address - 20555 Earl St Torrance, CA 90503 Shift - 08:00 - 16:30 Contract - 13 weeks (with a high chance of extension) Rate - $52/hr The dept is 100% remote...