Job Description

Serve Give Joy LLC - A Leadership Development Company

We are excited to announce the opening of our second location in Manteca, CA in Spring 2025, marking a major milestone in the growth of our business! Since opening our first location in April 2020, we’ve been fortunate to serve our community and build a team dedicated to excellence and purpose. This expansion represents more than just a new space—it’s a chance to continue growing, strengthen our team, and deepen our impact. As we prepare to open this new location, we’re looking for passionate individuals who are eager to join us on this journey, embrace our culture, and help us elevate the service we provide. If you’re ready to be part of something exciting and transformative, we’d love to have you with us as we embark on this next chapter!

Role

The Food Safety and Quality Specialist focuses on the preparation, handling, and storage of food in such a manner to prevent any food related illnesses, maintaining the cleanliness of the restaurant at all times, and ensuring all Chick-fil-A food meets quality requirements. Using prescribed systems and protocols, the Food Safety and Quality Specialist will use Chick-fil-A standard operating procedures, the Jolt system, and routine processes and procedures aimed at reducing and eliminating food related health hazards, and upholding excellent food quality standards.

Key Responsibilities

Talent

• Educate and train team members on health guidelines, food safety policies, and health codes.
• Oversee all ServSafe Manager Certification training for Back of House (BOH) Team Leaders, Specialists, and Directors and restaurant leaders.
• Create a team of food safety subject matter experts who can act as trainers for their respective areas.
• Develop constructive and corrective strategies to address red-flagged areas in food preparation.
• Observe Team Members and daily procedures to ensure quality control standards are met.
• Coach the team daily on food quality expectations through completion of food safety and quality audits and other systems and processes.

Leadership

• Serve as a member of the leadership team, collaborating to enhance the restaurant’s food safety and food quality culture.
• Set monthly, quarterly, and annual goals for food safety training, scores, and recalibrations.
• Set monthly, quarterly, and annual goals for food quality training, scores, and recalibrations
• Influence team members to become leaders, delegating responsibilities to achieve quality control results together.
• Coordinate and consult with local food regulatory bodies regarding food safety and hygiene.
• Engage with health inspectors and other food safety representatives or auditors to achieve and maintain a 100% food safety score.
• Act as the primary point of contact for all quality control matters, liaising with Chick-fil-A Corporate and third-party agencies (EcoSure, Deloitte, etc.).

Financial Stewardship

• Develop and maintain an inspection-ready restaurant to prevent legal and financial risks.
• Monitor compliance with regulations and policies to reduce financial and operational risks related to food safety and food quality.
• Achieve a food safety score with no immediate/high violations, no repeat violations, and no more than two combined medium or low violations, maintaining high compliance.

Customer Experience

• Ensure Chick-fil-A food meets quality and safety standards at all times through diligent preparation, handling, and storage.
• Participate in quarterly Deloitte audits to continually raise food quality standards, creating a safer and more enjoyable customer experience.
• Look for physical signs of pests or animals that could contaminate the food preparation area, safeguarding the customer dining experience.
• Educate team members to uphold cleanliness and sanitation standards, ensuring the restaurant is welcoming and safe for customers.

Sales/Brand Growth

• Uphold and communicate Chick-fil-A’s quality and safety standards through visibility and commitment to the brand’s reputation.
• Stay updated on the latest food safety practices, creating systems to implement new procedures that bolster brand loyalty.
• Leverage Chick-fil-A standard operating procedures and the EcoLab labeling system to minimize risks, ensuring brand trust.
• Identify and address potential health hazards in product formulations and preparation procedures to reinforce the brand’s commitment to customer safety and high standards.

Required Skills and Experience

• Enthusiastic servant leader who demonstrates an eagerness to learn, develop others and take initiative.
• Demonstrated, unwavering history of acting with integrity, professionalism, and confidentiality.
• Passionate about Chick-fil-A’s Corporate Purpose and Vision, consistently striving to expand their joyful influence.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excels in the creation of systematic and scalable operations.
• Strong business acumen with a demonstrated track record of driving operational excellence.
• Excellent leadership skills, including the ability to motivate and inspire a diverse team.
• Results-oriented mindset with a focus on continuous improvement and delivering exceptional customer experiences.

Additional Qualifications

• Able to work full-time (35+ hours a week) and various shifts per week.
• Must be available to work on Friday and Saturday evenings.
• Have reliable transportation.
• Be authorized to work in the United States.
• Preferred 1-2 years of previous experience in restaurant, cafeteria, quick-service or another food-service environment.
• Preferred associate or bachelor’s degree in business administration or other similar disciplines.
• Must be able to lift up to 50 pounds and stand for up to 8 hours.
• Must commit to the highest Chick-fil-A customer service standards and our promise to guests: the highest quality meals served in a quick, friendly, and clean environment.
• A hunger to learn quickly and grow.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary
• Meal benefits
• Flexible schedule
• Simple IRA
• Mental health support
• Referral programs
• Paid Time Off
• Medical, dental and vision insurance
• Development opportunities
• Catering discounts

At Serve Give Joy LLC, we firmly believe that every individual has the potential to achieve greatness, and we are dedicated to creating an environment that inspires and supports our employees in reaching their highest levels of performance.
Our promise is to provide a culture that fosters continuous growth, personal development, and professional excellence! We understand that each person brings unique talents, skills, and aspirations to the table, and we are committed to helping them unlock their full potential!

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