DIRECTOR PATIENT EXPERIENCE Job at Montefiore Medical Center, Yonkers, NY

WmtiMDFnL0VEQmt1WTBIT3VPNEpYWXd6MGc9PQ==
  • Montefiore Medical Center
  • Yonkers, NY

Job Description

The Director of Patient Experience leads efforts at Montefiore Medical Center (MMC) transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience. The Director serves as a leader who will implement and continue to evolve the patient experience strategic and tactical plan. The Director will serve as a leader who will drive performance improvement in the areas of HCAPHPS, Press Ganey, and other surveys that measure patient and family experience at the MMC both inpatient and outpatient. Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals. Provide leadership and accountability for the management of people, finances and business operations concerning the measuring of patient experience. Interacts with all levels of the organization: Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives. In addition, this position will report to the Montefiore Quality Council in making continuous improvement in service initiatives. Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.

Education/Skills:

Master's Degree required.

Extensive knowledge of Improvement Methodology 
Strategic planning, leading large scale change management initiatives
Demonstrated success with program management 
Excellent leadership, communication, presentation skills and the ability to influence required.  
Past work successfully managing patient experience initiatives

5 years of hospitality experience including previous leadership/management experience

Preference given to candidates with a quality background in healthcare.  
Experience with improvement methodology (PDSA/IHI Model for Improvement, Lean, Six Sigma 

Department: Network Performance Group Bargaining Unit:  Non Union Campus:  MOSES Employment Status:  Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift:  Day Scheduled Hours: 8:30 AM-5 PM Req ID: 220688 Salary Range/Pay Rate: $138,750.00- $185,000.00   

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click 

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

; #GDMD; #LI-VK1

Job Tags

Full time, Shift work,

Similar Jobs

KLM Careers

Jr Software Engineer Job at KLM Careers

 ...buying property)6. Have you applied or been interviewed for any role with this company in the past? If so, please provide details. (Sodexo)7. Please share your LinkedIn Profile Link 8. How soon can you start upon acceptance of an offer? Employment Type: Full-Time... 

University of Alaska Fairbanks

Event Staff (Temp) Job at University of Alaska Fairbanks

 ...must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible. The University of Alaska (UA) is responsible for providing reasonable accommodations... 

Crunch Fitness - CR Holdings

Personal Trainer Job at Crunch Fitness - CR Holdings

 ... Personal Trainer Here We GROW Again! Are you a potential Personal Trainer and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 70+ locations currently and 100+ locations planned... 

Stony Brook University

HR Assistant / HR Coordinator | Stony Brook University Job at Stony Brook University

Job Number: : Job Field : Primary Location : : Schedule : Shift : : : Posting Start Date : Posting End Date : : : : : Refer a friend for this job Refer a candidate

Coastal Wealth

Personal Financial Advisor Job at Coastal Wealth

 ...Jacksonville, Ft. Lauderdale, Coral Gables, and Miami ONLYFinancial Advisor assists senior advisors and financial planners in delivering...  ...you, your family, and your business. Trust us to guide you through a personalized financial journey aligned with your aspirations.