Customer Success Manager Job at Earnix, Boston, MA

YTBEejJ3TEZBaGtpYVVQUHYrNEtWSTgyMnc9PQ==
  • Earnix
  • Boston, MA

Job Description

What you'll do:

Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally

Own shared responsibility for customer churn

Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)

Own responsibly on invoice payments, renewals, contractual changes

Collaborate with our sales team to achieve quotas while keeping our clients highly engaged

Identify up-sell opportunities and communicate them to the relevant business line owner

Facilitate and support up-sell processes 

Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers

Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Maintain all information of customer activity within the CRM platform 

Position Intro:

With Earnix, insurers and banks offer their customers personalized value fully aligned with corporate business goals and objectives. Our solutions offer systemized, enterprise-wide value with ultra-fast ROI. Earnix has been innovating for insurers and banks since 2001 with offices in the Americas, Europe, Asia Pacific, and Israel

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the US

REQUIREMENTS

You'll do it using:

4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization

CSM Experience with Enterprise customers

Ability to work in a multicultural environment

Knowledge and experience working in the financial services/Fintech industries – A Must

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Strong interpersonal skills, people person

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details

Willingness to travel extensively

Motivation, flexibility, proactiveness, ability to work independently and as a part of a team

B.Sc. Industrial Engineering or other relevant bachelor’s or Master’s degree

You’ll excel by: 

Excellent communication skills -with customers and colleagues alike

Collaborating closely with colleagues across all company departments.

Can do approach.

Being resourceful and creative.

You’ll love it because:

This is an incredibly impactful role in the organization.

You will have the opportunity to work in a successful, fast-moving, mission-driven company.

You will have autonomy and growth opportunities.

You will collaborate with other creative and enthusiastic team members.

Earnix has competitive benefits with an all-for-one mentality.

Job Tags

Remote job,

Similar Jobs

Spectrum

Retail Store Manager (Bilingual Spanish) - Relocation Available Job at Spectrum

 ...exceed goals, showing a keen interest in their development and professional growth? If so, then a Retail Store Manager position at Spectrum may be right for you. At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our Retail... 

Star Nursing, Inc.

PACU - RN NEEDED ASAP - Santa Rosa CA Job at Star Nursing, Inc.

(Only QUALIFIED Healthcare Professionals accepted) PACU - RNs NEEDED ASAP Santa Rosa, CA Position: PACU Shifts: 8hrs/40hrs/wk....  ...ASAP Length: 13 wks. Pay Rate = $50/Hr Requirements CA- RN license in good standing 2-3 years of current experience BLS... 

Division 7 Services Inc.

Roofer Job at Division 7 Services Inc.

 ...repairing, or replacing Tile roofing systems -Working knowledge of residential/commercial roofing procedures and safety -Applying waterproof coatings to surfaces -Installing and repairing metal roofs using hand and power tools -Make sure that all repairs are... 

Ernst & Young

Strategy and Transactions-VME-Corporate Real Estate-Manager-Multiple Positions-1579465 Job at Ernst & Young

 ...build an exceptional experience for yourself, and a better working world for all. Strategy and Transactions (S&T) Valuation Modeling & Economics (Corporate Real Estate) (Manager) (Multiple Positions) (1579465) , Ernst & Young U.S. LLP, New York, NY. Work... 

Buck Brothers

Class A CDL Dump Truck Driver Job at Buck Brothers

 ...We are looking to hire a dedicated dump truck driver to transport various materials to construction sites. The dump truck drivers responsibilities...  ...and after every trip, which includes checking the oil, gas, and water levels as well as the lights and tires. Promptly reporting...