Job Description

Full job description

Salary: $14.49 - 14.50 per hour + none

Reference: AB_4587960

Are ready to be part of a dynamic team and grow your career with a global leader in home appliances? Apply today! At Whirlpool, we’re more than just a job—we’re a community of passionate professionals committed to excellence. We believe in investing in our people and creating opportunities for advancement. As a Customer Service Representative within our Consumer Services organization, you’ll be at the heart of our mission to delight our customers and streamline our services. As a virtual Customer Service Representative working for Randstad at Whirlpool Consumer Services, you will support our consumers and internal process partners via phone, chat, email. These interactions range from scheduling service appointments to placing orders and scheduling deliveries for the world leader in kitchen and laundry appliances with brands including Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana as well as other major brand names in more than 170 countries around the world.

Working Hours: Willing to work a 40-hour/week work schedule. Our ideal candidate will be available Monday-Friday 8 am-8 pm and Saturdays 8 am-5 pm EST. This is a hybrid schedule which will be a mixture of work from home and in-office work. Must be able to commute to facility in Cleveland, TN.

salary: $14.49 - $14.5 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School

Responsibilities

Your responsibilities will include:

• Managing and maintaining customer information databases while providing product and service information, processing customer transactions, and resolving customer inquiries on the first call.
• Contribute to customer satisfaction through the resolution of customer service requests while meeting individual and team productivity goals.
• Support customer questions regarding their extended service plan contract
• Support Whirlpool Service Network regarding service dispatch questions
• Assist Team Advisors on special projects as assigned.
• Inbound contacts via multiple channels - phone, email, chat.
• Ability to manage multiple tasks and computer systems.
• Customer Service both internal and external

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Telephone Etiquette
• Active Listening
• Call Center Support
• Basic Software Skills
• Empathy
• CRM
• Customer support
• Customer Relations
• Basic Computer Skills
• Follow-up
• Typing Skills
• Adapting to Change
• Call center experience (1 year of experience is preferred)
• Computer Literacy (1 year of experience is preferred)

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).


This posting is open for thirty (30) days.

Job Tags

Remote job, Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Home office, Shift work, Weekend work, Saturday, Monday to Friday,

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