Job Description

Call Center Representative(Part-time)
With more than 25 years in business, Rose Remodeling/Luxury Bath Technologies is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.

Rose Remodeling is looking for a part-time Call Center Representative for our Elk Grove, CA market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Jump on the board NOW! Earn money while making a positive impact that helps homeowners improve their homes. Morning & evening shifts available Monday through Saturday, and open availability is preferred. This is position is part-time(25 hours/week) in-person at our call center office.

General Purpose:

Customer Service skills is a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.

Main Job Tasks and Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports

Experience:
• No call center experience necessary, yet relevant work experience in call centers, sales, marketing, or promotions is highly preferred
• Full training provided

Key Competencies:
• Communication skills
• Adaptability
• Resilient
• High energy level, self-motivated

Compensation & Benefits:
• $18/hr + bonuses
• Sick time
• PTO
• Retirement benefit

 

Job Tags

Part time, Work experience placement, Day shift, Saturday, Afternoon shift,

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