Job Description

L2 Dedicated Onsite Brake Fix Engineer – Bothell, WA

Location: Bothell, WA, USA

Start Date: ASAP

Target Onboarding Date: November 15, 2024

Salary: $30 per hour (Gross Monthly: $4,800 – $5,600)

About the Role:

Join our dynamic team at Excis Compliance Ltd. as an L2 Dedicated Onsite Brake Fix Engineer , working at the state-of-the-art facility of one of the world’s leading healthcare technology innovators. You’ll be at the heart of breakthrough advancements, ensuring seamless IT operations by resolving hardware, software, and networking issues. This is an exciting opportunity for a hands-on professional who enjoys problem-solving and delivering top-tier customer support in a fast-paced environment.

Key Responsibilities:

• Address user tickets related to hardware, software, and networking.
  
• Assist customers with installing applications and peripherals.
  
• Provide step-by-step troubleshooting and resolve issues.
  
• Perform remote diagnostics and testing.
  
• Customize desktop applications to user needs and document technical solutions.
  
• Escalate unresolved issues to higher support levels.
  
• Maintain user functionality by following up and ensuring systems are operational.
  
• Collect customer feedback and relay potential product improvement requests.
  

Requirements

Essential Skills & Qualifications:

• Experience: Minimum 5 years in a Desktop Support, Technical Support, or similar role.
  
• Technical Expertise: Proficient in Lenovo laptop repairs, Windows 10 & 11, Office 365, and Intune.
  
• Experience with remote troubleshooting tools, imaging devices, network setups, and ServiceNow.
  
• Familiarity with Mac OS/Linux environments is a plus.
  
• Strong understanding of network security and anti-virus protocols.
  
• Certifications: A+ and Microsoft certification (required).
  
• Bachelor’s degree in IT or equivalent hands-on experience.
  
• Excellent problem-solving and multitasking abilities with a customer-oriented approach.
  
• Behavioral Qualities: Target-driven, proactive, good listener, and a natural leader.
  
• Language: Fluent in English (essential).
  

Benefits

Why Join Us?

• Be part of an exciting team that supports cutting-edge healthcare technology development.
  
• Work at a global company’s innovative facility with the opportunity to be involved in advanced technology and solutions.
  
• Competitive hourly pay with opportunities to grow within the company.
  
• Provide VIP support in a high-profile environment where your expertise will make a difference.
  

Apply Today!

This is an urgent opening, and we are looking for the right candidate to join our team as soon as possible. If you have a passion for IT support and meet the qualifications, we want to hear from you!

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