Job Description

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.  

• C oordinating leasing events such as open houses, realtor tours, and resident promotional activities  
• Assists with the development and implementation of resident services   programming  
• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and   operations  
• Manages property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact   information  
• Notifies residents of all issues affecting their   tenancy  
• Files court documents for eviction and attends scheduled court hearings as Landlord’s   representative  
• Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit   returns   
• Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance   carriers   
• Maintains familiarity with all procedures and requirements of accounts payable and accounts   receivable  
• Processes all property expenditures for Property Manager’s approval  
• Maintains journal of administrative, facility-related, and market-driven property issues and   concerns  
• Leads tours of property, showing vacant units and marketing property   amenities  
• Tracks and follows up with all referrals, walk-ins, and phone   inquiries   
• Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasing   promotions  
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and   information   
• Reviews and screens all applications for Property Manager’s approval  
• Maintains property’s filing system including tenant, applicant, accounting, and vendor and contract   files  
• Maintains deposit and rental   collections  
• Monitors   landlord-tenant relations and mediates disputes when   necessary   
• Responds to resident concerns and complaints.   Counsels   residents and provides referrals to appropriate   agencies  
• Utilizes maintenance software program to enter in and track work   orders  
• Inspects apartments for move-in/out condition and turnover   status  
• Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of   residents  
• Assists Property Manager with reassessing property and completing competitive marketing   analysis  
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable   laws   
• Orders   office supplies  
• Maintains regular daily office hours ensuring adequate coverage on weekends and   holidays  
• Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods or   services   

Required Education and Experience:  

• High School   Diploma   or equivalent  
• Bachelor’s Degree preferred  
• 2 or more   year’s experience   in multi-family property management  
• Experience with Low Income Housing Tax Credit Program and/or Hope 6  preferred   
• Knowledge of   HUD programs including but not limited to HOPE 6 and project-based Section  8 
• Proficiency in Yardi preferred  
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook  
• Excellent customer service skills  
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties) 

Working Conditions:  

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.  
• Ability to work at property locations within or near transitional   neighborhoods  
• Ability to climb stairs, take elevators, bend, squat and reach   overhead .  

Job Tags

Similar Jobs