Job Description

The Office of Admissions works collaboratively with the five arts conservatories that comprise  UNCSA and is responsible for identifying, cultivating and recruiting potential applicants. The Office responds to requests for information about the programs of study and serves as the first point of contact for prospective students and families; conducts daily campus tours, coordinates and arranges group tours, and organizes and conducts fall and spring Open Houses. The Office compiles and processes all applications for admission and required materials for academic year and academic summer programs; coordinates, organizes and manages auditions and interviews; and communicates with applicants and parents by phone, email, and letter, or in person. In addition to collaborating with the five arts conservatories, the Office works closely with the Office of the Registrar, Financial Aid, Academic and Student Affairs, and other areas on campus.

Leadership:

• Lead all efforts that assure the Office of Admissions is collecting and providing accurate data within the enrollment systems and across the  UNCSA campus.
• Manage the data crosswalk between the Slate  CRM and Banner  SIS , ensuring all data is accurate and updated in a timely manner.
• Manage the assignment of transcripts to applicant files through the  CRM batch acquire intake system.
• Manage faculty and staff user permissions within the Slate  CRM system.
• Update Banner student records as needed ranging from residency determination to rectifying export errors.
• Work with the Assistant Director of Recruitment and the Strategic Communications department to create recruitment events and registrations within the Slate  CRM .
• Represent Admissions department in various interdepartmental meetings and committees.
• Updates job knowledge by participating in educational opportunities and professional organizations.
• Assists with Open Houses and other Admissions events as necessary.
• Provides suggestions on new materials that would enhance the visitor experience. 

Data and File Management :

• Serve as the administrator of the Slate  CRM system.
• Perform and monitor batch processes of bi-directional data movement between the customer relationship ( CRM ) system and other vital systems that interface with the Office of Admissions. Coordinate Banner  SIS record updates with Registrar, Financial Aid, Student Accounts, and IT. Transfers student records from Slate to LaserFiche document management system. Coordinate document management system record updates with Registrar, Financial Aid, Student Accounts, and IT. Monitor and/or perform routine import processes from third parties, including but not limited to testing agencies. Transfer  SAT / ACT and AP test scores to  SIS from  CRM . Resolves duplicate student records in Admissions systems at regular intervals, reporting to other departments on campus, as necessary. Review Student DataMart for errors and take corrective action.
• Serve as Student DataMart Point of Contact for Admissions and work closely with Counselors to provide training in data management.
• Works as a team member to support Admissions Office enrollment management systems.
• Responsible for assisting in testing of systems, new processes, applications, etc., as necessary. Collaborates with technical/system personnel in other offices such as IT, Financial Aid, Registrar’s Office, and Finance to assist in troubleshooting system-related processing and data moving between systems. Work with IT in maintaining system integration between Banner and Slate using iDataHub integration tool. Provide daily ad-hoc assistance to Admissions staff on support and troubleshooting applications issues.
• Creates documentation relating to Admissions Office systems and processes.
• Maintains a working knowledge of current issues and trends occurring in online user communities and utilizes those resources to research, identify, and propose process improvements.
• Serves as a resource to Counselors in managing applications and documents within the  CRM and  SIS and other enrollment systems.
• Investigates and collaborates on technical solutions to ensure the University is keeping up with the latest technological standards in its recruitment efforts.

Supervision :

• Manage the Administrative staff which includes the Administrative Assistant and Campus Receptionist. Manage work assignments, leave report approval and administrative functions of the office.
• Work with the Director of Admissions to provide efficient daily operations.
• Manage office functions such as: hard copy document uploads to the Slate  CRM , prospective student mailings, event registrations, oversee the main Admissions email, the  CRM inbox and campus phone switchboard.

Bachelors and 0-2 yrs experience or entry-level with Masters

Preferred Qualifications 

Bachelor’s degree and 0-2 yrs experience in technical area preferred.
Experience working with a student information system ( SIS such as Banner).
Experience working with a document management system (such as LaserFiche).

About UNC School of the Arts

The University of North Carolina School of the Arts provides gifted emerging artists with the experience, knowledge, and skills needed to excel in their disciplines and in their lives, and it serves and enriches the cultural and economic prosperity of the people of North Carolina and the nation. UNCSA is the state’s unique professional school for the performing, visual, and moving image arts, training students at the high school, undergraduate, and master’s levels for professional careers in the arts.

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